Receptionist, Clinique La Prairie

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel management company in Dubai is seeking an experienced Receptionist to manage the main lobby and provide excellent service to guests. The ideal candidate will have 3–5 years of experience in a large clinic or hospital setting in the UAE and possess strong communication and organizational skills. This role requires a well-groomed individual capable of multitasking and providing a warm welcome to guests.

Qualifications

• Minimum 3–5 years’ experience in a large clinic/hospital setting in the UAE.
• Ability to coordinate and efficiently complete multiple tasks on time.
• Excellent presentation and well-groomed.

Responsibilities

• Manage Reception to ensure 5-star standards.
• Welcome guests and create a great first impression.
• Conduct appointment scheduling and payment collection.
• Maintain knowledge of physicians and services available.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Time management skills

Job description

Receptionist, Clinique La Prairie

(17205)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Main Lobby/Reception management to ensure 5 stars standards
• Welcome the guests: Create a great first impression by providing an Excellent Service "The WOW factor" & build a good relationship with them
• Conduct and manage appointment Scheduling and payment collection
• Register guests pre-scheduled, and collect and enter all information required into the system
• Direct the guests to their specific location
• Test the main clinic lines every morning
• Conduct and manage daily phone calls
• Ensure & Improve guest flow efficiency to avoid any bottleneck
• Address /Refer any enquiries & concerns (Clinic information, operating hours, visiting hours, Services, packages, physicians)
• Support administration duties as required to support the operation department
• Liaise with Hospitality services if needed (security, valet parking…)
• Maintain office supplies stock and refer to supply chain office for orders
• Escorting VIP Patients professionally when required
• Maintain a full knowledge of physicians, specialties, our main departments

About You

Minimum 3–5 years’ experience in a large clinic/hospital setting in the UAE

• Ability to coordinate and efficiently complete multiple tasks on time
• Excellent communication and customer service skills
• Excellent presentation and well-groomed
• Strong organizational and time management skills
• Able to work independently and as part of a team
• Office Ability to work rotating shifts as needed.
• Grammar, spelling and word processing skills.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.