Receptionist - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Receptionist for their Sharjah location. This role involves delivering exceptional customer service, managing guest check-in/out, and ensuring thorough communication with the front office team. Candidates should have previous experience in customer service and a strong commitment to service excellence. The position offers training opportunities and the chance to work in a dynamic environment.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out and complete audit procedures.
• Keep Front Office Manager and Reception Supervisors aware of relevant feedback.
• Demonstrate a high level of customer service at all times.
• Attend training courses and assist with Night Team's training.
• Demonstrate knowledge of hotel room categories, rates, packages, and promotions.
• Maximize room occupancy and use up-selling techniques.
• Use correct procedures for acceptance of foreign currencies, credit cards, and cash.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Act in accordance with policies regarding front of house equipment and systems.
• Follow company brand standards.
• Assist other departments as necessary.

Job description

Receptionist – Arabic Speaker Preferred | DoubleTree by Hilton Sharjah (HOT0C3ZJ)

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.

Job Number: HOT0C3ZJ

Work Locations

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Qualifications

• Previous experience in a customer‑focused industry.
• Commitment to delivering a high level of customer service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Role Overview

Receptionist – Guest Services, Operations, and Front Office.