Receptionist Arabic & French Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Front Office Agent to manage guest check-ins and check-outs, provide excellent customer service, and resolve complaints. Candidates should have a University Degree in Hotel Management and at least one year of experience in a similar role at a star hotel. This full-time position offers competitive salary, training opportunities, and health benefits.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Uniforms and Dress Code

Social Events and Activities

Transportation Services

Employee Wellness Programs

Qualifications

• Minimum 1 year in a similar hospitality role at a star hotel.

Responsibilities

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Accountable for cashiering duties and foreign exchange transactions.
• Provide friendly and courteous service to guests.
• Resolve guests complaints and liaise with departments.

Skills

Customer service

Cashiering

Complaint resolution

Time management

Education

University Degree in Hotel Management

Job description

Responsibilities

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message mail and package to Guests.
• Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Handle safe deposit boxes in a accordance with policies and procedurres.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
• Check Hotel situation occupancy functions groups VIPs
• At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Review and update Logbook
• Check equipments
• Be Smart well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Asst. FO/FOM
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management minimum 1 year in a similar role star Hotel

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events team-building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full-time