Receptionist (Arab Female)

Three Dimension Physical Performance; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Abu Dhabi is looking for a Customer Service Representative with a medical background who speaks Arabic and English. The role entails interfacing with customers through calls and ensuring service standards meet contractual KPIs. The ideal candidate should have at least 3 years of relevant experience and strong communication skills in a fast-paced environment.

Qualifications

• 3 years of relevant experience preferred.
• Experience in hospital, medical, insurance, or digital marketing.
• Capable of working independently and in a team setting.

Responsibilities

• Ensure customer service meets KPIs.
• Listen to customer needs and build rapport.
• Participate in improving customer satisfaction.

Skills

Effective communication skills

Strong computer navigation skills

Attention to detail

Multitasking

Job description

Customer Service and Support

Location : Abu Dhabi, United Arab Emirates

Job Title : Customer Service - Medical background (Arabic / English Speaker)

Job Description :

• The Advisor, Customer Service, interfaces with customers via inbound calls, outbound calls, or through the Internet depending on client requirements.
• This position provides customer service support and resolves routine problems regarding the client's products or services.

Essential Functions / Core Responsibilities :

• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer.
• Greet customers courteously, friendly, and professionally using approved procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately noting accounts as required.
• Participate in activities aimed at improving customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Candidate Profile :

• Preferably 3 years of relevant experience.
• Experience in hospital, medical, insurance industry, or digital marketing preferred.
• Strong computer navigation skills and PC knowledge.
• Effective communication skills, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; adaptable and flexible to changes.
• Ability to handle repetitive work in a fast-paced, high-production environment.
• Team player as well as capable of working independently.
• Patience in all customer contact situations, maintaining a pleasant and professional tone.
• Ability to rotate shifts as needed.
• Additional experience or skills may be required depending on location and program.
• Note: Job requirements may vary by country and will comply with local laws. Preference for female candidates from Morocco.