Receptionist - Aldar Education UAEN

Aldar Education LLC; Abu Dhabi; On-site; AED 47,000 - 76,000; Full time

Benefits offered by this job

Remuneration package includingBenefits

Job summary

Aldar Education is seeking a UAE National Receptionist for our HQ in Abu Dhabi. This front-line role greets visitors, supports the HQ team, and ensures smooth daily operations with warmth and professionalism.

The ideal candidate has 3+ years in a customer-focused role, fluent English (Arabic preferred), strong organizational skills, and proficiency in Microsoft Office/Outlook. A proactive, courteous approach is essential. This is a key position within a leading education group.

Qualifications

• High School Diploma or Bachelor’s degree (advantage).
• 3+ years in a customer-focused role, preferably in region.
• Prior experience in education sector is an advantage.

Responsibilities

• Greet visitors and provide a courteous, professional welcome.
• Answer phones and route inquiries per protocol; manage messages.
• Provide clerical support (filing, photocopying, mail) and assist operations.
• Support the HQ team with data gathering, reports, and calendar management.
• Maintain reception area and keep materials stocked (brochures, forms).
• Log admissions inquiries and route to appropriate systems as needed.

Skills

English fluency

Organizational skills

Multitasking

Interpersonal skills

Proactive attitude

Office equipment

MS Office & Outlook

Education

High school diploma

Bachelor’s degree (advantage)

Tools

MS Office

Outlook365

Job description

Job Description:

Aldar Education is seeking a UAE National Receptionist for our HQ in Abu Dhabi. This is an exciting opportunity for a skilled professional to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies- in partnership with some of the world’s most prestigious institutions includingRugby School, King’s College Wimbledon, and Cranleigh. The Group now serves over38,000 studentsthrough5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.

At Aldar Education, our impact goes far beyond the classroom: we are proud to contribute to the UAE’s vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education—qualities central to our mission of shaping the leaders of tomorrow.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

As the front-facing representative of AldarEducation HQ, the Receptionist plays a crucial role in delivering exceptional customer service while supporting the administrative and operational needs of the office. This role involves acting as the first point of contact for all visitors, creating a welcoming and professional environment, and providing vital support to ensure the smooth functioning of daily operations.

Responsibilities

MainResponsibilities:

• Deliver high-quality customer service to all visitors, representing Aldar Education HQ with professionalism and integrity.
• Greet all visitors in a courteous, friendly, and efficient manner, ensuring a positive first impression.
• Possess and maintain a thorough understanding of Aldar Education’s services, policies, and
• procedures.
• Provide general clerical and administrative support such as photocopying, filing, faxing, and responding to routine correspondence.
• Support the Executive Director of Operations with administrative tasks, including gather data reports and calendar management.
• Manage visitor logs and generate reports on office activities, such as visitor numbers and meeting schedules.
• Sort and distribute incoming mail and manage outgoing correspondence.
• Attend and actively participate in relevant meetings and briefings.
• Answer and route incoming phone calls according to Aldar Education’s telephone protocol, ensuring professional handling of all inquiries.
• Maintain the reception area’s appearance, ensuring that it is always tidy and equipped with necessary materials (e.g., pens, forms, brochures).
• Provide basic, accurate information in person, over the phone, or via email.
• Assist the team by handling inbound and outbound calls and logging admissions inquiries into relevant systems.
• Address phone and email inquiries promptly and professionally, using the established referral system to route communications as appropriate.
• Support management and the operational team with various tasks, demonstrating flexibility and a proactive approach to completing duties

GeneralOperations:

• Implement and uphold operational policies, systems, and processes to ensure a productive and efficient work environment. Track and log external visitors, collaborating with security to ensure a smooth visitor experience. Assist in the compilation of data for monthly, quarterly, and annual reports as directed by the HQ Operations Manager. Identify and escalation maintenance or cleaning issues, providing recommendations for improvement. Participate in management meetings, providing relevant data and insights as necessary.
• Possible additional requirements due peak periods, when events might be hosted including weekends or late nights.
• Perform any other tasks deemed reasonable and necessary by the Operations Team, ensuring full support to the overall operational function.

Leadership&Management:

Manage the Lobby and 1st-floor reception areas, ensuring a seamless arrival and departure experience for all guests. Oversee and manage meeting room bookings and related systems, ensuring smooth operations. Communicate daily schedules and meeting forecasts to the HQ Operations team via email.

Finance,Commercial&Procurement:

Ensure all procurement and financial processes follow the Delegation of Authority procedures, working closely with the line manager to complete necessary paperwork.

Relationship&StakeholderManagement:

Promote Aldar Education’s core values, maintaining high standards of service and professionalism. Ensure compliance with government regulations and internal policies to avoid penalties and fines. Support internal and external audits, ensuring all recommendations are addressed in a timely manner. Build and maintain positive, professional relationships with both internal staff and external stakeholders, fostering an collaborative and effective working environment.

Health,Safety&Environment(HSE):

Act as a responsible person for HSE compliance, ensuring that Aldar Education HQ adheres to all applicable health and safety regulations. Promote a proactive safety culture within the office and escalatanyidentifiedrisksorhazardstothelinemanagerina timelymanner.

Qualifications

Minimum Qualifications:

• HighSchoolCertificate/Diplomaorbachelor’sdegree.

Minimum Experience:

• Atleast3yearsof experienceinacustomer-focusedrole,preferablywithintheregion.
• Priorexperienceintheeducationsectoris anadvantage.

Job Specific Knowledge & Skills:

• FluentinEnglish(spokenandwritten);proficiencyinArabicispreferred.
• Strong attention to detail with the ability to manage tasks diligently and complete them within deadlines.
• Effectivemulti-taskingandthe ability to perform under pressure.
• Well organized and capable of managing multiple tasks independently.
• Strong interpersonal skills, particularly in a diverse, multicultural environment.
• Willingnesstoextendeffortbeyondtypicalworkhourswhennecessary.
• Proficiencyinoperatingofficeequipment(PC,photocopier,etc.).
• AdvancedproficiencyinMicrosoftOfficeandOutlook365.

What We Offer:

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.