Receptionist - Abu Dhabi Airport Business Park

Premier Inn Hotels - Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi seeks a committed Hotel Receptionist to provide exceptional customer service and manage check-in/check-out procedures. The ideal candidate has over one year of experience in a similar role, is proficient in Arabic, and possesses excellent communication skills. You will be responsible for greeting guests, handling reservations efficiently, and ensuring overall guest satisfaction. This position offers a supportive work environment with a range of benefits.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Support for work-life balance

Qualifications

• Minimum one year of experience in the Front Office department.
• Knowledge of Opera PMS is required.
• Proficiency in Arabic (speaking, reading, and writing) is essential.

Responsibilities

• Greet and welcome guests, ensuring a warm reception.
• Answer guest queries regarding room prices and promotions.
• Process payments following cash handling procedures.
• Manage reservations and cancellations efficiently.
• Monitor and act on online guest feedback.

Skills

Excellent communication skills

Strong attention to detail

Ability to provide exceptional customer service

Flexibility and ability to work under pressure

Proactive with excellent organizational skills

Education

Experience as a Hotel Receptionist

Knowledge of Opera PMS

Proficiency in Arabic

Job description

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Our hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. We make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening soon. We hold many coveted industry awards, and we want you to help us add another to our collection!

Job Description

Your passion and energy will be essential as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will help you manage guest expectations in a fast-paced environment. With a keen eye for detail, you will follow procedures meticulously. Managing payments will be second nature to you, and you will have excellent data entry skills to support accurate reporting.

Main Responsibilities Include

1. Greet and welcome guests, visitors, and suppliers, answering telephone calls with a warm, timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information on promotions, room prices, activities, and local events to ensure guest satisfaction.
3. Ensure payments are processed according to cash handling procedures and manage reservations and cancellations efficiently.
4. Identify corporate leads and build long-term relationships.
5. Promote online presence and gather customer feedback.
6. Monitor online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing, to ensure smooth reception operations. Maintain appropriate stock of supplies and stationeries.
8. Communicate effectively with all departments regarding guest requests and complaints to ensure seamless service delivery.
9. Ensure the safety of all guests in accordance with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexibility, agility, and ability to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You Must Have / Be

• Minimum one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance including dental, air tickets, and hours that support work-life balance. We also support career development and internal growth, emphasizing a culture of promotion from within. Join us if you're committed, driven, and eager to develop your career in a supportive environment that values your contributions.

At Premier Inn, we believe in creating a culture that enhances the experience for both our customers and our team, guided by our strong company values. We employ passionate individuals who embody these values and put the customer at the center of everything we do. We want our team members to grow their skills and careers as we grow our business, fostering a supportive and engaging environment where everyone can thrive and achieve their dreams.

If this sounds like you and you're ready to work in an environment that values and rewards your efforts, please click on the "I'm interested" button and join our team!