Receptionist

Ajman University; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading academic institution in the United Arab Emirates is seeking a Receptionist to welcome visitors and manage inquiries. The ideal candidate will have at least 3 years of relevant experience, outstanding customer service and strong communication skills. Responsibilities include greeting visitors, answering phones, and managing office supplies. Join a diverse team and contribute to maintaining a positive and efficient reception environment. Competitive benefits and supportive working conditions are offered.

Qualifications

• Minimum 3 years of experience related to the specified duties.
• Ability to handle phone calls for long periods.
• Ability to work effectively with a diverse group of people.

Responsibilities

• Greet and direct staff, faculty, students and visitors.
• Answer and manage the multi-line phone system within three rings.
• Process incoming and outgoing mail.

Skills

Outstanding customer services skills

Strong interpersonal and communication skills

Problem solving skills

Excellent telephone courtesy

Skill in the use of personal computers

Strong organizational skills

Attention to detail

Education

Diploma/Bachelor's degree

Job description

SUMMARY OF FUNCTIONS:

The receptionist is responsible for welcoming visitors to the community by greeting them, in person or on the telephone, and answering or referring their inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet and direct staff, faculty, students and visitors at the front desk.
• Answer in a timely manner (maximum three rings) and manage the multi-line phone system.
• Escalate and follow up all students’ enquiries with Colleges and all Departments to make sure that the enquiry has been handled.
• Provide telephone coverage backup for other positions like the operator.
• Process incoming and outgoing mail.
• Perform various clerical functions including filing and making copies.
• Assist in registration processes.
• Maintain orderly appearance of reception area, daily check for any shortage in the resources, report directly to the direct manager in case of any disorder or inappropriate situations of any kind.
• Audit, prepare and submit an annual data analysis report of patient’s files by end of the academic year.
• Ensure students and staff satisfaction rate of 100% within the timing of the clinics during the academic year.
• Follow the latest protocols that comply with the pandemic situation.
• Complete and file insurance forms and dental billing records and managing office inventory and supplies.
• Operate and maintain a range of office equipment by ordering them ahead of time during of academic year.
• Manage patient files and records, including document filing, scanning, and to assure all follow up patients are on track.
• Perform miscellaneous job-related duties as assigned.
• Outstanding customer services skills.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Problem solving skills.
• Excellent telephone courtesy knowledge and experience.
• Skill in the use of personal computers and related software applications.
• Strong organizational skills and detailed oriented.
• Remains calm under pressure; expresses confidence in ability to succeed; keeps an optimistic attitude even when things are not going well.
• Work is typically performed in a standard office environment.
• Requires handling phone calls for long periods.
• Requires standing/sitting for extended periods.
• Very limited physical effort required.
• No or very limited exposure to physical risk.

QUALIFICATIONS & EXPERIENCE:

Diploma/Bachelor's with at least 3 years of experience that is directly related to the duties and responsibilities specified.

KNOWLEDGE & SKILLS:

WORKING CONDITIONS:

SUPERVISION:

Reports to: Clinic Supervisor

Subordinates: N/A