Receptionist

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is looking for a Receptionist to provide excellent customer service while managing front desk operations. The ideal candidate will have strong organizational and customer service skills, and experience in a similar role is preferred. This full-time position offers a chance to work in a dynamic environment, contributing to high customer satisfaction.

Qualifications

• Experience as a Receptionist or similar role preferred.
• Strong customer service and organizational skills required.
• Additional foreign language skills like Russian and German are an asset.

Responsibilities

• Ensures high quality customer service and follows all safety protocols.
• Processes and understands managed care plans, schedules appointments and maintains patient records.
• Keeps reception area tidy and manages daily mail/deliveries.

Skills

Customer Service

Organizational Skills

Education

High School Diploma or equivalent

Job description

What would you do The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers screens and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments followup visits and classes.
• Files all patient records daily and pulls patient files for the next days appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives sorts distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications :

Are you the right fit The Suitable Talent

• Experience as a Receptionist Front Office Representative or similar role preferred but not required.
• 02 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Additional foreign language is an asset Russian and German Speaking.

Education: High School Diploma or equivalent.

Remote Work :

No

Employment Type :

Fulltime