Receptionist

CBRE Excellerate; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

CBRE Excellerate is seeking a Receptionist to manage front-desk operations and provide business support to the FM team. The role involves assisting staff and guests, handling facilities-related requests, and ensuring smooth daily office operations in a professional environment.

The ideal candidate will have a high school diploma or GED with at least two years of related experience, proficiency in SAP, FMP, and Lenel System, and strong customer service and administrative skills.

Qualifications

• High school diploma or GED with at least two years of related experience or training.
• Proficient with SAP, FMP and Lenel system.
• Experience in FM corporate environment.
• Customer service and administration skills.
• Ability to perform under pressure.

Responsibilities

• Ensure the Reception is covered during working hours.
• Provide superior customer service and support SLA compliance.
• Maintain security and safety standards and log visitors and contractors.
• Keep records of files, documents and office supplies.
• Adhere to reporting procedures for any non-conformance or incidents related to H&S and first aid.

Skills

Customer service

Administration

Ability to work under pressure

Education

High School Diploma or GED

Tools

SAP

FMP

Lenel System

Job description

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us?

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

About The Role

The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team’s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement.

Key Responsibilities

• Ensure the Reception is covered without fail during working hours
• Provide Superior Customer Service in all areas & aspects and actively assist to ensure compliance of the Reception SLA’s.
• Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
• Maintain the record of all files and documents and monitor and maintain office supplies inventory.
• Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.

Requirements

• High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training.
• Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System
• Experience in FM corporate environment.
• Customer service skills.
• Administration skills.
• Ability to work well under pressure.