Receptionist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Front Office Representative to deliver excellent guest services. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and maintaining the front office operations. Candidates must possess prior receptionist experience and solid communication skills, with a preference for German speakers.

Benefits

Employee benefit card for discounts

Learning programs through Academies

Opportunities for talent development

Qualifications

• Proven work experience as a Receptionist or Front Office Representative.
• Solid written and verbal communication skills required.
• Excellent organizational skills and ability to prioritize tasks.

Responsibilities

• Provide efficient, personalized, courteous service.
• Register and process check-ins and check-outs.
• Resolve guest complaints and inquiries promptly.
• Handle cashiering duties and update guest information.

Skills

Receptionist experience

Professional attitude

Communication skills

Resourceful and proactive

Organizational skills

Multitasking

Time-management

German speaker

Job description

Company Description

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

• Under the guidance and supervision of the Team Leader, Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Welcoming guests
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily.
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
• Review and update Logbook.
• Check equipment.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Report regularly on happenings to Asst. FO/FOM.
• Fire Procedure.
• First Aid Procedures.
• Handle guest complaints and report to manager.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably German speaker

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21