Receptionist

Radisson Hotel Group; Dubai; On-site; USD 20,000 - 30,000; Full time

Job summary

Radisson Hotel Group is seeking a Guest Service Agent to create exceptional experiences for guests. With a focus on personalized service and outstanding hospitality, you'll be an integral part of a dynamic team dedicated to exceeding expectations. Join us in making every moment matter!

Qualifications

• At least 2 years of experience as a Guest Service Agent in the hospitality industry.
• Ability to speak, read, write, and understand English; additional languages are a plus.

Responsibilities

• Provide a warm, personalized arrival experience 24/7.
• Handle guest complaints professionally, resolving issues to guest satisfaction.
• Ensure all guests receive a warm welcome and enjoy their stay.

Skills

Communication skills

Organizational skills

Problem-solving skills

Guest-focused attitude

Education

High school diploma or equivalent

Tools

Information systems knowledge

Good computer skills

Job description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house, providing a warm welcome and a happy smile, where we strive to deliver a hospitality experience that exceeds expectations—creating memorable moments for our guests.

As Guest Service Agent, you will join a team passionate about delivering exceptional service, believing that anything is possible while having fun in all that we do!

Interested? Say "Yes I Can!" as we are looking for passionate people just like you!

POSITION PURPOSE

• To provide a warm, personalized arrival experience 24/7, creating an unforgettable first impression that exceeds our guests’ expectations.
• To perform check-in and check-out, welcome guests, anticipate guest needs, answer questions, resolve problems, and contribute to building a strong social community that keeps our guests connected.

MAIN RESPONSIBILITIES

• Be an ambassador of the Front Office and the hotel, both inside and outside the workplace.
• Provide personal service to all guests, adhering to hotel standards and procedures.
• Ensure all guests receive a warm welcome and enjoy their stay with the finest personal service.
• Personally greet and escort guests rather than just pointing out directions.
• Respect guest privacy and confidentiality of information.
• Maintain cleanliness and upkeep of the workplace.
• Use supplies and equipment properly; request requisitions as needed.
• Handle guest complaints professionally, resolving issues to guest satisfaction and recording them.
• Seek advice from the Duty Manager, AFOM, or FOM in serious cases or when approvals are needed.
• Follow proper telephone etiquette as per standards.
• Keep the working area clean and well-maintained.
• Use appropriate materials, equipment, and the EMMA system efficiently, knowing the setups well.
• Follow room key and section key handover procedures strictly.
• Attend to all guest interactions at the Front Desk, respecting hotel standards and procedures.
• Share daily activity highlights with the manager, including guest opportunities.
• Monitor and report guest comments or complaints.
• Be aware of VIP guests visiting or staying in the hotel.
• Maintain accurate Guest History records.
• Check arrival lists and block rooms according to guest requests and needs, as advised by the Front Office Manager.
• Handle guest files and folios daily, ensuring compliance with immigration, financial, and audit procedures.
• Perform cashier closings properly and ensure smooth shift handovers.
• Be vigilant about forged currency and traveler’s checks; respect all financial procedures.
• Check departure lists and ensure check-out times are respected.
• Monitor room status and discrepancies.
• Use equipment and the EMMA system properly, knowing the setups thoroughly.
• Follow room keys and section keys handover procedures strictly.
• Follow daily checklists diligently.
• Assist in securing external guest accommodations in case of overbooking.
• Respect schedules, deadlines, and terms as agreed with management.
• Update and sign the F/O logbook daily.
• Be aware of hotel facilities’ operating hours and promote internal activities and events.
• Upsell rooms and other facilities whenever opportunities arise.
• Stay updated on administrative, organizational, operational changes, and news.
• Monitor competitor offerings and rates.
• Coordinate with Sales and Reservations on rate management.
• Attend daily briefings with the Front Office team to review tasks and activities.
• Maintain high morale and a positive working environment among team members.
• Report suspicious characters or packages.
• Report punctually for duty, wearing the correct uniform and name tag.
• Maintain high standards of personal appearance and hygiene, adhering to hotel and department standards.
• Provide friendly, courteous, and professional service at all times.
• Foster good relationships with colleagues.
• Be flexible and willing to perform other reasonable duties, including redeployment if required, to meet business needs and guest service standards.
• Attend training and meetings as required.

PROFILE REQUIRED

Education

• High school diploma or equivalent required

Experience

• At least 2 years of experience as a Guest Service Agent in the hospitality industry

Key Competencies

• Excellent communication skills
• Organizational skills
• Knowledge of information systems
• Guest-focused attitude
• Problem-solving skills

Other Skills (Language, Computers)

• Ability to speak, read, write, and understand English; additional languages like Russian, German, Spanish are a plus
• Good computer skills

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe people are our greatest asset. As one of the world’s largest hotel companies, we are always seeking talented individuals to join our team. If this resonates with you, start your journey with us.

To learn more about Radisson Hotel Group, our culture, and beliefs, please visit us at our website.