Receptionist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking frontline staff for full-time positions. Responsibilities include efficiently handling guest check-in/out, managing reservations, and ensuring guest satisfaction through service excellence. Candidates must speak German and Russian, possess strong customer service skills, and have a high school diploma. Competitive salary and benefits, including training and wellness programs, are offered.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement

Health and wellness benefits

Employee recognition programs

Work-life balance

Uniforms and dress code

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Prior experience in front office operations preferred.
• Proficiency in property management systems is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Process guest arrivals and departures efficiently.
• Manage room bookings and guest inquiries.
• Address guest needs and provide solutions promptly.
• Ensure accurate billing and payment processes.
• Coordinate with other departments for guest satisfaction.

Skills

German

Russian

Customer service

Communication skills

Property management systems

Education

High School diploma or equivalent

Job description

Responsibilities

Check-in/out: Process guest arrivals and departures efficiently.

Reservations: Manage room bookings and guest inquiries.

Guest Service: Address guest needs and provide solutions promptly.

Billing: Ensure accurate billing and payment processes.

Communication: Coordinate with other departments for guest satisfaction

Qualifications

Language Required: German & Russian Speakers

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency minimizing waste and promoting eco‑friendly social and ethical initiatives. Align with the hotels broader ESG (Environmental Social and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements international standards health and safety regulations company policies ISO standards and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing storage handling maintenance communication and preparation practices across all departments.

Skills

High School diploma or equivalent.

Prior experience in front office operations preferred.

Proficiency in property management systems.

Excellent customer service and communication skills.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full-time