Reception Manager, Ayamna

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai seeks a Reception Manager to deliver exceptional customer service and build strong relationships with guests. The role requires a minimum of 2–3 years’ experience in a luxury setting and a passion for the Food & Beverage industry. You'll be key in creating unforgettable experiences and ensuring guest satisfaction.

Qualifications

• Minimum of 2–3 years’ experience in a similar role in a luxury hotel or restaurant.
• Willing to work flexible hours.
• Clear passion for the Food & Beverage industry.

Responsibilities

• Deliver five-star customer service to guests.
• Form strong relationships with guests and local residents.
• Act as a sales ambassador and encourage repeat business.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Reception Manager, Ayamna (Job ID: 17663)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world‑famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award‑winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About the role

• Deliver five‑star customer service to guests, greet them with a smile, and create amazing experiences and everlasting memories while dining with us.
• Form strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars.
• Act as a sales ambassador, encouraging repeat business, capturing new business, and communicating any special requests and needs of guests to the restaurant management team.
• Contribute and play a vital role in delivering a luxury and personalized service.
• Demonstrate a deep knowledge and passion for the brand you represent.
• Build and manage the guest database, working closely with the PR and marketing teams to communicate upcoming activities to the market, including special events, initiatives, and promotions.
• Maintain an immaculate presentation and act as an exceptional communicator who interacts positively and professionally with everyone around.

About you

• Clear passion for the Food & Beverage industry, guest experience and a willingness to learn in a supportive but disciplined environment.
• Willing to work flexible hours, excellent communication, and interpersonal skills.
• Minimum of 2–3 years’ experience in a similar role in a luxury hotel or restaurant.
• Ability to thrive in a continuously developing city and a diverse range of cultures.

Atlantis Dubai is an iconic entertainment destination comprised of two world‑class resorts; Atlantis, The Palm and Atlantis, The Royal. Join a team that is adventurous, creative, warm‑hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.