Quality Assurance Manager

In^X Education; Abu Dhabi; In loco; AED 120.000 - 240.000; Tempo pieno

Descrizione del lavoro

In^X Education in Abu Dhabi seeks a Quality Control Officer to ensure academic and operational quality standards across the College. You will perform compliance checks, verify records and evidence, monitor corrective actions, and report exceptions to the Quality Assurance Manager.

The role requires a Bachelor's in quality management or a related field, with postgraduate qualifications and professional certifications preferred.

Competenze

• Bachelor's degree as required in quality management, business administration, education, engineering, or related discipline.
• Postgraduate qualification in quality management, higher education, business excellence, or related field preferred.
• Certification in quality auditing (ISO 9001 internal auditor or equivalent) preferred.

Mansioni

• Quality Checks & Compliance Monitoring: conduct scheduled and risk-based checks of processes against policies, standards, and control requirements; document findings.
• Document & Record Control: maintain controlled documents, registers, templates, version histories, evidence files, and retention records; verify accessibility of current approved documents.
• Non-Conformity & Corrective Action Follow-up: log exceptions, support root-cause reviews, assign actions, monitor due dates, verify closure evidence, escalate overdue issues.
• Data Validation, Analysis & Reporting: validate quality data, monitor KPIs, prepare dashboards and periodic reports, highlight anomalies and risks.
• Audit & Accreditation Support: prepare evidence packs, coordinate audit logistics, support reviews, track responses and action plans to closure.
• Process Improvement Support: analyze recurring findings, recommend practical improvements, support implementation and checks for changes.
• Stakeholder Guidance & Quality Awareness: provide guidance on procedures, templates, evidence, deadlines; support briefings and awareness activities.
• Quality Systems Administration: maintain databases, trackers, repositories, calendars, and workflows with confidentiality and auditability.
• General & Institutional Responsibilities: comply with policies, data protection, health and safety, and undertake CPD.

Conoscenze

Quality control methods

Root-cause analysis

Documentation management

Data analysis and dashboards

Communication with stakeholders

Formazione

Bachelor's degree in quality management / related discipline

Postgraduate qualification in quality management / higher education / business excellence

Quality-related certification (ISO 9001 internal auditor / certified quality auditor / EFQM)

Descrizione del lavoro

The Quality Control Officer supports the consistent application of academic and operational quality standards across the College. The role conducts compliance checks, verifies records and evidence, monitors corrective actions, and reports exceptions to the Quality Assurance Manager. Through accurate documentation, data monitoring, and timely follow-up, the postholder strengthens audit readiness, continuous improvement, and the reliability of institutional processes and outcomes.

2. ACADEMIC QUALIFICATIONS

Bachelor's degree in quality management, business administration, education, engineering, or a related discipline

Preferred Qualification

Postgraduate qualification in quality management, higher education, business excellence, or a related field

Professional Membership

A certified quality auditor, ISO 9001 internal auditor, EFQM, or equivalent certification is preferred.

Qualification Equivalency

Overseas qualifications must be attested by UAE MOHESR, where applicable

3. SKILLS & EXPERIENCE

E = Essential (must have at appointment) | D = Desirable (preferred but not mandatory)

Experience

Minimum Years of Experience - E / D

3+ years of experience in quality control, quality assurance, compliance, audit, or academic administration - E

Experience conducting process checks, reviewing documentary evidence, and maintaining quality records - E

Experience tracking non-conformities, corrective actions, deadlines, and closure evidence - E

Experience preparing management reports, dashboards, audit files, or performance summaries - E

Experience within higher education, training, or another regulated service environment - D

Experience in a multicultural UAE/GCC organisation - D

Technical & Functional Skills

Technical / Functional Skill - E / D

Applies quality control methods, sampling principles, checklists, root-cause analysis, and corrective-action tracking - E

Interprets policies, procedures, standards, and regulatory or accreditation requirements accurately - E

Maintains controlled documents, registers, version histories, evidence repositories, and audit trails - E

Uses Excel, Microsoft Office, dashboards, databases, and document-management systems to analyse and report quality data - E

Knowledge of ISO 9001, institutional accreditation, outcome-based education, or higher-education quality frameworks - E

Management / Leadership Skill

Management / Leadership Skill - E / D

Plans and prioritises concurrent quality checks, reporting cycles, and follow-up actions to meet deadlines - E

Coordinates effectively with faculty, administrators, process owners, and support departments - E

Communicates findings objectively and escalates material risks or repeated non-compliance appropriately - E

Supports staff awareness and provides practical guidance on approved quality procedures - E

Contributes constructively to process improvement and change initiatives - D

4. LANGUAGE

• Fluency in written and spoken English is essential
• Fluency in spoken and written Arabic is a plus.

5. DUTIES & RESPONSIBILITIES

Responsibility Area / Theme

• Quality Checks & Compliance Monitoring: Conduct scheduled and risk-based checks of academic and administrative processes against approved policies, procedures, standards, and control requirements; document findings accurately.
• Document & Record Control: Maintain controlled documents, registers, templates, version histories, evidence files, and retention records; verify that current approved documents are accessible and consistently used.
• Non-Conformity & Corrective Action Follow-up: Log exceptions and non-conformities, support root-cause reviews, assign agreed actions, monitor due dates, verify closure evidence, and *escalate* overdue or recurring issues.
• Data Validation, Analysis & Reporting: Validate quality and performance data, monitor KPIs and trends, prepare dashboards and periodic reports, and highlight anomalies, risks, and improvement priorities to the Quality Assurance Manager.
• Audit & Accreditation Support: Prepare evidence and document packs, coordinate audit logistics, support internal and external reviews, record observations, and track responses and action plans to completion.
• Process Improvement Support: Analyse recurring findings and stakeholder feedback, recommend practical control improvements, and support implementation and effectiveness checks for approved changes.
• Stakeholder Guidance & Quality Awareness: Provide day‑to‑day guidance on procedures, templates, evidence requirements, and deadlines; support briefings and awareness activities that strengthen quality culture.
• Quality Systems Administration: Maintain quality databases, action trackers, shared repositories, calendars, and workflow systems while ensuring confidentiality, accuracy, access control, and auditability.
• General & Institutional Responsibilities: Comply with organizational policies, confidentiality, data protection, health and safety, and the code of conduct; undertake continuing professional development and other duties assigned by the direct supervisor.