Quality Assurance Coordinator

The Emirates Group; Dubai; On-site; AED 156,000 - 234,000; Full time

Benefits offered by this job

Tax-free salary

Travel benefits

Flight and hotel discounts

Job summary

The Emirates Group is seeking a Quality Assurance Coordinator in Dubai to plan, coordinate and implement quality management and improvement programs across aviation services. You will perform audits, coordinate with business units and external providers, and drive corrective actions to ensure compliance and high customer satisfaction.

Ideal candidates hold a Diploma (12+2) or equivalent with 5+ years in QA, strong MS Office skills, auditing knowledge, and excellent communication abilities.

Qualifications

• 5+ years of experience in Quality Assurance.
• Understanding of Quality and Safety Management Systems.
• Hands-on experience with relevant tools and audit software.
• High level of computer literacy and strong communication skills.
• Knowledge of standards, auditing, documentation and report writing.

Responsibilities

• Plan, coordinate and implement quality management and improvement programs.
• Conduct process compliance audits and raise reports to QA Manager.
• Coordinate with units and external providers for second party audits.
• Administer customer feedback and drive timely corrective actions.
• Support awareness training and management reviews.
• Present audit findings and recommend improvements to minimise non-compliances.

Skills

Quality Assurance

Auditing

MS Office

Administration

Communication

Standards Knowledge

Education

Diploma (12+2) or equivalent

Tools

Auditing tools

Job description

Job Purposednata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.As a Quality Assurance Coordinator, you will, plan, coordinate, and implement quality management and quality improvement programs. Monitor and provide assistance with quality assurance and compliance functions. In conjunction with Quality Assurance Manager, to provide consultation and direction to ensure programs and services are implemented at the highest standards and customers receive the highest level of satisfaction. Ensure policies and procedures are monitored and updated to include regulatory changes.In this role, you will:Conduct, compile process compliance audits as per the required standards to ensure the requirements have been met and identify areas of non-compliance by raising audit reports and submitting them to the Quality Assurance Manager.This will also include regular follow ups with the functional business unit to ensure implementation of the corrective action as per the agreed time frames. Coordinate with business units and external providers in planning and executing second party audits in order to measure conformance to contractual obligations.Administer customer feedback in the recommended response system and work with the line and customer support departments to ensure timely corrective action is taken on feedback findings. and promote customer satisfaction.Conduct process reviews to monitor regularly the existing procedures, study old procedures and suggest improvements, identify system related bottle necks and improve efficiencies where possible.Analyse and review documentation on department procedures and work instructions in the designated teams and ensure all current versions are available to ensure compliance with the requirements of the standard.Provide technical and administrative support to the immediate supervisor in areas such as awareness training for new and current staff, collation of customer survey feedback, preparation for audits, meetings and management reviews.Independently undertake internal reviews and audits on areas such as customer complaints on a periodic basis, collate information and presenting findings to the relevant team highlighting key trends and recommendations for corrective or preventative action to minimise future non compliances.Advise QAM on areas for continual improvement by collating findings of benchmarking, internal or external or spot or mystery shopping audits and customer feedback. Work closely with QAM in executing improvement initiatives identified by QA management. Support line management in implementing these initiatives within agreed timelines.QualificationTo be considered for the role, you must meet the below requirements:Must hold a Vocational or Diploma (12+2 or equivalent).Must hold 5+ years of experience in Quality Assurance.Have experience in a similar large services sector organization or an aviation services business. You'll have an edge, if you:Have an understanding of the Quality and Safety Management Systems with hands-on experience in using relevant tools.Have a high level of computer literacy.Have exceptional administration and communication skills.Posses knowledge of standards, auditing, documentation and report writing.Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.Salary & benefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers