Protocol Agent / Hostess

Swiss Connect Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality service provider in Dubai seeks a Protocol Agent / Hostess. You will be the first point of contact for dignitaries, ensuring a seamless experience aligned with international protocols at high-level events. The ideal candidate has experience in customer service, excellent communication skills, and a professional appearance. This role offers a basic salary of AED 5000, accommodation, and tax-free benefits including medical insurance and annual travel tickets.

Benefits

Accommodation provided

Tax-free salary

Annual travel tickets

Medical insurance

Meals on duty

Transportation

Qualifications

• Minimum height of 170 cm required.
• Experience in hospitality or event coordination.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet and assist VIP guests ensuring a seamless experience.
• Manage event logistics including seating and guest transitions.
• Ensure all interactions adhere to international protocol standards.

Skills

Customer service

Event coordination

Communication skills

Interpersonal skills

Job description

We are seeking a professional and customer-focused Protocol Agent / Hostess to join at a 5-star hotel in Dubai. As a Protocol Agent / Hostess will be the first point of contact for dignitaries guests and partners ensuring a welcoming and seamless experience aligned with international protocol standards at high-level events official functions and VIP engagements.

Responsibilities

• Greet and assist VIP guests ensuring a seamless and personalized experience
• Manage event logistics including seating schedules and guest transitions
• Ensure all interactions adhere to international and cultural protocol standards
• Anticipate guest needs and offer personalized recommendations
• Work with hotel departments to ensure flawless service during VIP events
• Represent the hotel with impeccable grooming and conduct
• Handle Guest Lists: Manage RSVPs and confidential guest information
• Distribute event briefs and ensure all stakeholders are informed
• Advise guests on local customs and etiquette for a respectful experience

Requirements

• Minimum height: 170 cm
• Experience in hospitality customer service protocol or event coordination
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are a plus
• Strong attention to detail and organizational skills
• Professional appearance and grooming
• Comfortable working in fast-paced high-profile environments
• Flexible with working hours including evenings weekends and holidays

Salary & Benefits

• Basic Salary: AED 5000 (USD 1530 / EUR 1170)
• Monthly service charge high tips
• Accommodation provided
• Tax-Free Salary
• Annual Travel Tickets
• Medical Insurance
• Meals on Duty & Transportation