Project Specialist

DSV; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A global logistics leader in Abu Dhabi is seeking a Project Specialist to manage contracts and customer service for drone operations. You will oversee project execution, ensuring compliance and client satisfaction, while developing new business opportunities. Ideal candidates will have a bachelor's degree and 3-5 years of relevant experience, with strong communication skills and a proactive mindset.

Qualifications

• 3–5 years’ experience in contract administration, customer service, or account management (experience with ADNOC projects preferred).
• Strong knowledge of contract reviews, billing, and tender processes.
• Experience in Oil & Gas / Drone / Aviation services will be an added advantage.

Responsibilities

• Review contracts and manage NDAs, agreements, and all related documentation.
• Develop and maintain strong client relationships as the primary point of contact.
• Coordinate with operations, technical, and logistics teams to ensure smooth deployment.

Skills

Client relationship management

Contract administration

Communication skills

Problem solving

Education

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Tools

MS Office (Excel, Word, PowerPoint)

ERP / CRM systems

Job description

Project Specialist, Customer Service, Drones

Responsibilities

• Contract & Administration
• Review contracts and liaise with internal / external stakeholders to ensure compliance.
• Manage NDAs, agreements, and all related documentation.
• Prepare and maintain accurate billing records, ensuring timely invoicing to ADNOC and other clients.
• Track and manage data related to contracts, operations, and performance metrics.
• Develop and maintain strong client relationships, serving as the primary point of contact for drone-related projects.
• Oversee project planning and execution, ensuring drone operations are delivered on time, within budget, and according to client requirements.
• Coordinate with operations, technical, and logistics teams to ensure smooth deployment of drone services.
• Monitor project milestones, resolve operational challenges, and provide regular progress updates to stakeholders.
• Ensure compliance with safety standards, aviation regulations, and company policies.
• Identify new business opportunities and support commercial growth within the drones sector.
• Prepare project reports, analyze performance, and recommend process improvements for efficiency and client satisfaction.

• Client & Communication Management
• Act as the primary point of contact for ADNOC and other clients on drone-related projects.
• Handle daily communications, coordinate meetings, and manage client expectations.
• Ensure smooth coordination between operations, finance, and business excellence teams.

• Marketing & Business Development
• Follow up on marketing leads and business opportunities with ADNOC and subcontractors.
• Support tender preparation, documentation, and submission processes.
• Work closely with the Business Excellence team to prepare proposals and presentations.
• Identify and develop new opportunities to expand drone services and client base.

• Event & Project Coordination
• Plan and organize events, workshops, and client engagement activities.
• Support internal and external workshops related to drone operations and compliance.
• Coordinate with project teams to align client requirements with operational delivery.

Qualifications & Characteristics

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field.
• 3–5 years’ experience in contract administration, customer service, or account management (experience with ADNOC projects preferred).
• Strong knowledge of contract reviews, billing, and tender processes.
• Excellent organizational and communication skills, with ability to manage multiple priorities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP / CRM systems.
• Experience in Oil & Gas / Drone / Aviation services will be an added advantage.

Key Competencies

• Strong client relationship and communication skills.
• Attention to detail with excellent organizational ability.
• Proactive problem solver with business development mindset.
• Ability to work independently and in coordination with cross-functional teams.
• High level of professionalism, confidentiality, and integrity.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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