Program Manager, UAE National, Amazon Global Store

Amazon Middle East and North Africa FZ-LLC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in the United Arab Emirates is seeking a Program Manager to drive innovation and operational excellence. You will craft product strategies, analyze market data, and lead customer research to enhance Amazon's services. The ideal candidate has 2+ years of project management experience, strong Excel and SQL skills, and fluency in Arabic.

Qualifications

• 2+ years of program or project management experience.
• Intermediate Excel skills including pivot tables & charts.
• Knowledge in MS Access and SQL.
• Fluency in Arabic.

Responsibilities

• Craft comprehensive product strategies aligned with customer needs.
• Analyze complex data sets for actionable insights.
• Conduct market research to identify strategic opportunities.
• Lead customer research initiatives.
• Understand domestic and international fulfillment processes.
• Establish tracking mechanisms for pilot initiatives.
• Facilitate communication across diverse teams.

Skills

Program management

Data analysis

Market research

Customer insights

Process optimization

Stakeholder collaboration

Fluency in Arabic

Education

Bachelor's degree or equivalent

Tools

Excel

MS Access

SQL

Job description

As a Program Manager, you'll be at the forefront of transforming experiences across the Middle East and North Africa. Your strategic insights and collaborative approach will directly impact how sellers and customers interact with Amazon's ecosystem, driving innovation and operational excellence.

Key job responsibilities

• Develop and Execute Product Vision: Craft comprehensive product strategies that align with customer needs and business objectives
• Data-Driven Decision Making: Analyze complex data sets to uncover actionable insights and drive product improvements
• Competitive Intelligence: Conduct thorough market research and competitive analysis to identify strategic opportunities
• Customer Research: Lead initiatives to deeply understand customer preferences, pain points, and emerging expectations
• Process Optimization: Develop comprehensive understanding of domestic and international fulfillment processes
• Performance Management: Establish robust tracking mechanisms for pilot initiatives and seller engagement
• Stakeholder Collaboration: Facilitate regular communication and alignment across diverse teams and geographies

A day in the life

Your day will be dynamic and impactful, focusing on creating seamless connections between various business units. You'll navigate complex projects, engage with cross-functional teams, and develop innovative solutions that enhance our operational capabilities. Each day presents an opportunity to solve intricate challenges and drive meaningful improvements.

About the team

We are a collaborative group passionate about creating seamless, intuitive customer experiences. Our team values innovative thinking, data-driven decision-making, and a commitment to continuous improvement. We believe in empowering our team members to challenge conventions and develop solutions.

Qualifications

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience in MS Access and SQL
• Speak, write, and read fluently in Arabic

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