Program Manager, UAE National, Amazon Global Store

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Manager in Dubai. You will shape product strategies, analyze data for improvements, and lead research initiatives that elevate customer interactions. Ideal candidates have 2+ years in project management, a Bachelor's degree, and fluency in Arabic. Skills in Excel, MS Access, and SQL are preferred. Join a dynamic team to drive innovation and optimize operational excellence.

Qualifications

• 2+ years of program or project management experience.
• Intermediate knowledge of Excel, including pivot tables and advanced formulas.

Responsibilities

• Develop and execute product vision that aligns with customer needs.
• Analyze data sets to drive product improvements.
• Conduct market research to identify strategic opportunities.
• Lead customer research initiatives.
• Understand domestic and international fulfillment processes.
• Establish tracking mechanisms for pilot initiatives.
• Facilitate communication across diverse teams.

Skills

Program management

Data analysis

Market research

Stakeholder collaboration

Intermediate Excel

Fluency in Arabic

Education

Bachelor's degree or equivalent

Tools

MS Access

SQL

Job description

Program Manager, UAE National, Amazon Global Store

Job ID: 3031602 | Amazon Middle East and North Africa FZ-LLC

As a Program Manager, you'll be at the forefront of transforming experiences across the Middle East and North Africa. Your strategic insights and collaborative approach will directly impact how sellers and customers interact with Amazon's ecosystem, driving innovation and operational excellence.

Key job responsibilities

• Develop and Execute Product Vision: Craft comprehensive product strategies that align with customer needs and business objectives
• Data-Driven Decision Making: Analyze complex data sets to uncover actionable insights and drive product improvements
• Competitive Intelligence: Conduct thorough market research and competitive analysis to identify strategic opportunities
• Customer Research: Lead initiatives to deeply understand customer preferences, pain points, and emerging expectations
• Process Optimization: Develop comprehensive understanding of domestic and international fulfillment processes
• Performance Management: Establish robust tracking mechanisms for pilot initiatives and seller engagement
• Stakeholder Collaboration: Facilitate regular communication and alignment across diverse teams and geographies

A day in the life

Your day will be dynamic and impactful, focusing on creating seamless connections between various business units. You'll navigate complex projects, engage with cross-functional teams, and develop innovative solutions that enhance our operational capabilities. Each day presents an opportunity to solve intricate challenges and drive meaningful improvements.

About the team

We are a collaborative group passionate about creating seamless, intuitive customer experiences. Our team values innovative thinking, data-driven decision-making, and a commitment to continuous improvement. We believe in empowering our team members to challenge conventions and develop solutions.

Basic Qualifications

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Experience in MS Access and SQL
• Speak, write, and read fluently in Arabic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.