Program Manager, ROW SHARP (Fulfillment & Operations)

Amazon; Dubai; On-site; AED 293,000 - 441,000; Full time

Job summary

A global tech company is seeking a Program Manager in Dubai to lead the rollout of worldwide features, conduct product benchmarking, and solve system issues. The ideal candidate has at least 3 years in program management, a Bachelor's degree, and strong skills in stakeholder management and data-driven process improvements. Join us to optimize operations and enhance customer experiences in a fast-paced environment.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Rollout worldwide features in AMET.
• Conduct product benchmarking with US/EU/ROW and SIC.
• Solve UTR system issues during launches.
• Build in-house solutions when necessary.

Skills

Strong understanding of the UTR systems

Strong program skills

Ability to work with multiple stakeholders

Ability to communicate clearly and effectively

Ability to prioritize effectively

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

The ROW SHARP team is looking for a program manager. In this position, you will be responsible for (1) rolling out ww features to AMET (2) conducting product benchmark with US/EU/ROW and SIC (3) building inhouse tools when it can't be prioritized by tech team (4) solving UTR system issues during new store, hub launches (tier1) and BAU (tier2).

You will work with tech, configuration, business and ops teams to optimize the operation systems. You will partner with product and tech team to drive permanent solve for frequent issues.

This is an individual contributor position that requires a strong sense of business and operations, deep understanding of the UTR systems, customer obsession and a willingness to dive deep. If you are excited by removing blockers, optimizing system flows and accelerating the launches, this may be the next big career move for you.

A successful candidate will demonstrate:

• Strong understanding of the UTR systems
• Strong program skills
• Ability to work with multiple stakeholders from various areas including operations, tech, product, and business
• Ability to deliver on multiple deadlines and prioritize compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment
• Ability to build strong relationships with stakeholders and key partners for the initiatives you’re owning/collaborating on
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders

Key job responsibilities

• Rollout ww features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Solve UTR system issues during new store, hub launches (tier1) and BAU (tier2).
• Build inhouse solution when tech solution can't be prioritized.

A day in the life

• Rollout ww features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Drive permanent solve for frequent issues.

About the team

The ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG and AU) SHARP team is driving several innovations and optimizations in Amazon's Supply Chain and Fulfillment Centers, to bring the world’s most customer centric experience to the ROW countries.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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