Program Manager - OOC, MENATR Global Selling

Amazon; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading e-commerce company is seeking a motivated Program Manager for its Global Selling business in Dubai. The role focuses on growing the international sellers business, requires strong program management skills, and involves working cross-functionally with tech and non-tech teams. Candidates should have a Bachelor's degree and at least 3 years of relevant experience. This position is pivotal in enhancing seller experience and driving business growth.

Qualifications

• 3 years of program or project management experience.
• Experience driving end-to-end delivery and communicating results to senior leadership.
• Experience in building processes and project management schedules.

Responsibilities

• Develop and co-own international sellers category strategy.
• Identify key business opportunities at category level.
• Improve international sellers experience.
• Coordinate with Global Selling teams.
• Develop innovative programs for expansion opportunities.

Skills

Program management

Cross-functional collaboration

Process improvement

Stakeholder management

Data analysis

Project management

Communication skills

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Amazons Middle East & North Africa (MENA) Seller Services is looking for a motivated and talented Program Manager for its Global Selling business to grow international sellers business in MENATR Marketplaces . Global Selling Business is a key growth engine for the overall Seller Business in MENA and this teams goal is to maximize the potential of out-of-region sellers for MENA customers in terms of recruitment & account management as well as Seller Delivery and Customer experience.

Reporting into the Head of Global Selling for MENA Marketplaces you will:

• Develop and co-own international sellers category strategy: Work closely with Category Leadership and global account managers on planning and business strategy drive best-in-class customer experience and maximize Selling partners selection and sales growth through timely analysis and initiatives
• Maintain categorys on-going reviews: contribute to categorys weekly/monthly/quarterly reviews via establishing tracking mechanisms to enable team to proactively monitor their progress while recommending best course of actions to grow and/or recover
• Uncover plan and lead categorys growth opportunities: Identify key business opportunities at category level by spotting popular brands trends and pricing to ensure managing the sellers toward a growth plan and deploying detailed deep dives and data analysis
• Improve international sellers experience: Identify critical out-of-country sellers frictions to grow their business in MENA and lead initiatives to alleviate them to enhance the overall Seller experience with better self-service and reporting resources.
• Managed technical projects: Automate and scale the international sellers category level growth via new selection product listing quality and in-stock opportunities. Partner with other teams to drive automation and scalability across the organization.
• Contribute to other ad-hoc global selling projects: Work within the marketplace organization to establish execute or contribute to global selling projects/programs.

This role requires you to possess strong interpersonal skills and capacity to navigate ambiguity while influencing up and down the organization across all Amazon locales dealing with multiple cultures.

Key job responsibilities

• Build Amazon MENA as an attractive high-ROI region for global Selling Partners to sell anything from clothing to home accessories electronics products books beauty products and anything in between.
• Coordinate with Global Selling teams across existing and new WW locations to annually recruit tens of thousands of Selling Partners who will provide selection leadership.
• Develop deep relationships with some of our key selling partners to surface relevant anecdotes and suggest optimal tradeoffs that do not compromise Customer experience and take into account any operational constraints.
• Work cross-functionally with central company-wide teams in Technology and Product Management to establish the right Selling Partner and Customer Experience.
• Develop innovative programs; work in a white space as we identify new expansion opportunities (e.g. intra-MENA arcs MENA exports) and selection opportunities (e.g. emerging brand owners manufacturers).
• Co-own the reporting (recurrent/ad-hoc) of the performance of the different global arcs and align stakeholders on planning priorities and team goals.
• Interact with key senior executives in MENA US and other regions as you have a key role in one of Amazons fastest growing businesses.

About the team

• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon representing >50% of WW sold units.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience

Exec