Program Manager, MENATR 3P Seller Reimbursements

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global marketplace company in Dubai is seeking a Program Manager to oversee reimbursement processes and drive operational excellence. The ideal candidate will have experience in project management, data analysis, and stakeholder management. Key responsibilities include improving processes, metrics reporting, and building relationships across teams. Strong communication skills and advanced knowledge of Excel and SQL are essential for this role.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross‑functionally with tech and non‑tech teams.
• Experience in stakeholder management with multiple stakeholders at varied levels.

Responsibilities

• Perform data analysis and translate insights into actionable recommendations.
• Own reporting of metrics to identify opportunities for improvement.
• Develop and improve processes to support the program’s vision.

Skills

Data analysis

Stakeholder management

Process improvement

Communication

Project management

Education

Bachelor’s degree

Tools

Excel (Pivot Tables, VLookups)

SQL

Job description

Sellers form the core of our Amazon marketplace business. In this business we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.

Amazon is looking for a leader to ensure that policies, processes and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining a very high bar for seller experience.

The role will also be responsible for driving the reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer‑focused, team oriented with outstanding communication skills and the ability to build strong relationships with key stakeholders.

Key Job Responsibilities

• Perform data analysis and translate insights into concrete actionable recommendations for operational program or process improvements
• Own reporting of metrics and root cause analysis to identify opportunities for improvement
• Develop and improve processes, policies and strategies to support the program’s vision
• Support ongoing initiatives within the Credit Operations Team and other partner teams
• Communicate across different functions and teams in order to build strong relationships with key stakeholders

Required Experience

• 3 years of program or project management experience
• 3 years of working cross‑functionally with tech and non‑tech teams
• 3 years of defining and implementing process improvement initiatives using data and metrics
• Bachelor’s degree
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end‑to‑end delivery and communicating results to senior leadership
• 3 years of driving process improvements
• Experience in stakeholder management with multiple stakeholders at varied levels of the organization
• Experience building processes, project management and schedules

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Required Experience:

Manager