Program Manager - Fintech & Technology Operations

Stryker Corporation; Dubai; On-site; Confidential; Full time

Job summary

A dynamic fintech company in Dubai is seeking an experienced Program Manager to oversee operational readiness and production support. The role entails leading complex fintech initiatives, managing stakeholder relationships, and enhancing program delivery across business, product, and technology functions. The ideal candidate possesses 3-6 years of relevant experience and proficiency in tools like JIRA and Confluence. This position offers a challenging environment for those ready to thrive in a fast-paced setting.

Qualifications

• 3-6 years of experience in program or project management within fintech, payments, or digital banking.
• Strong understanding of payment systems, transaction processing, and mobile platforms.
• Proven experience managing cross-functional teams and vendors.

Responsibilities

• Lead end-to-end delivery of complex fintech initiatives across multiple domains.
• Drive coordination across Product, Engineering, QA, and Support teams.
• Manage relationships with external vendors and integration partners.

Skills

Program or project management

Stakeholder management

Communication

Documentation

Ability to thrive in a fast-paced environment

Tools

JIRA

Confluence

Excel/Sheets

Job description

About the Role

We are seeking an experienced Program Manager to drive operational readiness and production support within a fast‑growing fintech environment. This role bridges business, product, and technology functions—ensuring seamless delivery across payment platforms, mobile applications, and digital services.

The ideal candidate has a strong understanding of fintech ecosystems, excellent stakeholder management skills, and the ability to deliver programs that enhance stability, scalability, and customer experience.

Key Responsibilities

Program & Project Delivery

• Lead end-to-end delivery of complex fintech initiatives across multiple domains (payments, digital platforms, mobile apps).
• Define milestones, manage risks and dependencies, and ensure programs are delivered on time and to scope.
• Drive coordination across Product, Engineering, QA, and Support teams to maintain momentum and alignment.
• Provide clear visibility through structured documentation, dashboards, and executive reporting.

Operational Readiness & Production Support

• Partner with Engineering and Operations teams to ensure new releases and updates are deployment‑ready.
• Track and analyze production incidents, response times, and service reliability metrics (MTTD, MTTR).
• Lead post‑incident reviews, root cause analysis, and continuous improvement actions.
• Implement processes and playbooks to strengthen system uptime, release readiness, and support operations.

Vendor & Stakeholder Management

• Manage relationships with external vendors, payment processors, and integration partners.
• Oversee SLAs, monitor vendor performance, and coordinate escalations and reviews.
• Ensure alignment with internal and external stakeholders to drive consistent delivery outcomes.

Cross‑Functional Collaboration

• Act as the communication bridge between business, product, and technology teams.
• Facilitate decision‑making, issue resolution, and alignment across diverse stakeholder groups.
• Support change management and operational rollout of new fintech products and features.

Skills & Experience

• 3-6 years of experience in program or project management within fintech, payments, or digital banking.
• Strong understanding of payment systems, transaction processing, and mobile platforms.
• Proven experience managing cross‑functional teams and vendors.
• Proficiency with tools such as JIRA, Confluence, Excel/Sheets, and project reporting dashboards.
• Excellent stakeholder management, communication, and documentation skills.
• Ability to thrive in a fast‑paced, high‑growth fintech environment.

Salt is acting as an Employment Agency in relation to this vacancy.