Program Manager

Innovaccer; United Arab Emirates; On-site; AED 320,000 - 540,000; Full time

Benefits offered by this job

40 days leave

Parental leave

Health insurance

Care vouchers

Salary advances

Job summary

Innovaccer seeks a Program Manager with deep experience in Revenue Cycle Management and healthcare technology implementations. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer’s strategic vision.

You will coordinate across product, engineering, and client teams, manage risk, and deliver multi-million-dollar solutions to enterprise healthcare clients in the UAE.

Qualifications

• 7+ years of project management experience in healthcare technology.
• Experience with RCM workflows, payer-provider integrations, and value-based care.
• Hands-on large system implementations including EHR platforms (Epic, Cerner).

Responsibilities

• Lead end-to-end project delivery across scope, planning, risk, and governance.
• Manage Agile delivery and scale processes across teams and stakeholders.
• Translate healthcare/RCM requirements into actionable plans and artifacts.
• Prepare governance reports, OKRs, KPIs, and executive dashboards.
• Coordinate across product, engineering, and client teams to ensure seamless delivery.
• Oversee transition to production support and post-go-live activities.

Skills

Project management

Business analysis

RCM workflows

EHR implementations

Payer-provider integrations

Stakeholder management

JIRA

Confluence

Smartsheet

Rally

SQL

FHIR/HL7

APIs

PMP

Education

CS or Engineering degree

Job description

Innovaccer is seeking a Program Manager with deep experience in Revenue Cycle Management (RCM) and healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer’s strategic vision.

A Day in the Life

• Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.
• Manage Agile delivery frameworks and scale processes across teams and stakeholders.
• Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes.
• Translate complex healthcare and RCM requirements into actionable plans and deliverables.
• Develop and maintain project artifacts: charters, Gantt charts, sprint plans, best practices, and lessons learned.
• Track and report progress using tools like Smartsheet, JIRA, Confluence, and others.
• Proactively manage risks and issues, driving resolution through stakeholder collaboration.
• Prepare and present governance reports, OKRs, KPIs, and executive dashboards.
• Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery.
• Oversee transition to production support and manage post-go-live activities including ticket resolution.
• Serve as a subject matter expert in project management and Agile delivery within the organization.

What You Need

• 7+ years of project management experience in healthcare technology.
• 3+ years of business analysis experience.
• Proven experience in RCM workflows, payer-provider integrations, and value-based care models.
• Hands-on experience with large system implementations, especially EHR platforms (Epic, Cerner, etc.).
• Strong stakeholder management and customer-facing skills.
• Background in Computer Science, Engineering, or related technical discipline.
• Proficiency in project management and Agile tools: JIRA, Confluence, Smartsheet, Rally.
• Experience with healthcare data formats: CCDA, HL7, FHIR.
• Familiarity with APIs, SQL, BI tools, and automation concepts.
• PMP or equivalent certification preferred.
• Experience with government healthcare programs is a plus.

Preferred:-

• Arabic Speaking: Fluent in Arabic (spoken and written) for day-to-day stakeholder and client communication.
• Based in KSA: Candidate must be from and currently located in the Kingdom of Saudi Arabia.
• AI Hands-On (Preferably Claude): Demonstrable hands-on experience using AI assistants and LLM-based tools in day-to-day program management work, preferably Claude, to drive automation, reporting, and decision-making.
• Jira Hands-On: Strong, hands-on Jira experience including building boards, workflows, JQL queries, dashboards, and reports for live program execution.
• Agile & Strong Project Management Concepts: Solid grounding in Agile/Scrum/SAFe and core project management fundamentals — scope, schedule, risk, dependencies, change control, and governance.
• Stakeholder Management: Proven ability to manage senior client and internal stakeholders, navigate competing priorities, and drive alignment across business and technical teams.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.