Program Manager

RTX; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aerospace company in Dubai is seeking a Program Manager for its FlightSense Program Management. The role involves overseeing customer support levels, financial performance, and maintaining strong client relationships within an aerospace repair services framework. Candidates should have a degree and significant relevant experience, focusing on data analysis and customer satisfaction.

Qualifications

• Minimum 10 years prior relevant experience or 7 years with an advanced degree or 14 years without any degree.

Responsibilities

• Act as a single point of contact for the FlightSense contract.
• Track overall Customer Support Level (CSL).
• Own the financial performance related to EAC.
• Review cost data and trends for forecasting.
• Lead performance penalty discussions.

Skills

Financial acumen

Data analysis

Issue resolution

Customer relationship management

Education

University Degree

Advanced Degree in related field

Job description

Date Posted:

Country: United Arab Emirates

Location: United Technologies International Operations Inc. UAE (DUBAI) Media One Tower 30th Floor Office 3001 Dubai United Arab Emirates; P. O. Box 71662 Dubai U.A.E.

Position Role Type: Unspecified

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

As the steward of excellence in aerospace repair services, the Program Manager of FlightSense Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospaces FlightSense agreement. At the heart of this responsibility lies the cultivation of robust relationships both within our organization and with our valued clientele.

FlightSense isn't just a service—it's a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction, the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.

What You Will Do

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair Technical Finance Management).
• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract in addition to all Collins commercial repairs.
• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
• Review monthly/quarterly cost data reliability trends effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
• Lead any performance penalty or contractual alignment discussions internally as well as with the customer.
• Support customer technical review discussions with guidance from the Collins product owners to agree on service bulletin incorporation chargeable quote disputes and other items.

What You Will Learn

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense contract and Collins broader commercial repairs portfolio.
• You’ll develop data analysis and forecasting where you’ll review monthly and quarterly cost data identify reliability trends and leverage insights to refine our future forecast models.
• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.

Qualifications You Must Have

• Typically requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree 14 years of relevant experience

Qualifications We Prefer

• Experience leveraging strong financial acumen and / or experience with financial modeling.
• Experience with conflict / issue resolution on difficult problems.
• Experience with commercial airframe components.

This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval and if required completion of a non-disclosure agreement.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Required Experience:

Manager