Product Support Officer

Tanqeeb; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance emphasis

Learning & Development platform

Private healthcare

Preferential banking facilities

Job summary

Emirates Islamic in Dubai is seeking a Customer Service professional to support Wealth Management clients. You will execute callback procedures, explain key product features and risks, and ensure transactions comply with internal controls and regulatory requirements.

Collaborating with Relationship Managers, you will help implement and improve operational controls, maintain thorough records for audits, and address customer inquiries promptly to achieve a high standard of service.

Qualifications

• Bachelor’s degree in business, finance or a related field.
• 2+ years in financial services with exposure to investment and takaful products.
• Strong written and verbal communication skills.

Responsibilities

• Execute mandatory customer callback procedures for Wealth Management products.
• Explain product features, terms and risks to customers prior to transaction confirmation.
• Ensure adherence to internal compliance requirements and control frameworks.
• Monitor and maintain the quality of customer interactions while meeting regulatory requirements.
• Address customer queries promptly and coordinate with Relationship Managers to resolve issues.
• Maintain accurate records and documentation for audit and compliance purposes.
• Escalate issues and take ownership of customer concerns through to resolution.

Skills

Customer communication

Interpersonal skills

MS Office

Investment knowledge

Takaful products

Education

Bachelor degree

Job description

Job Description

Job Responsibility:

Execute mandatory customer callback procedures for Wealth Management products, including Structured Products, Sukuks, Equities, Funds, and Savings Plans. Explain key product features, terms, and associated risks to customers, ensuring understanding before transaction confirmation. Ensure adherence to internal compliance requirements, policies, and control frameworks. Monitor and maintain the quality of customer interactions while ensuring regulatory requirements are fulfilled. Address customer queries and concerns in a timely, professional, and effective manner. Coordinate with Relationship Managers and internal stakeholders to facilitate smooth transaction processing and issue resolution. Support implementation and enhancement of operational controls, processes, and customer communication standards. Maintain accurate records and documentation in line with audit and compliance requirements. Escalate issues promptly and take ownership of customer concerns through to resolution.

Job Skills & Qualifications:

Bachelor Graduate, preferably in business or finance related field. 2 years+ experience in financial services industry with exposure to investment to takaful products and experience in customer communication and / or service. Knowledge of investment and takaful products, e.g. sukuks, funds, equities, structured products etc., Excellent interpersonal and communication skills (both written & verbal). Strong judgement skills and ability to handle client requests and / or complaints promptly. Ability to work in partnership with key stakeholders. Proficient in MS office

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.