Product Support Engineer: Mobile Apps & Agile Expert

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company in Dubai is seeking a Product Support professional to manage customer issues related to mobile applications. The ideal candidate will have strong communication and organization skills, experience with JIRA, and familiarity with Agile methodologies. Responsibilities include issue categorization, coordination with other teams, and documentation of change sets. Competitive package offered.

Qualifications

• Excellent oral and written communication skills are essential.
• Experience in Mobile application support and coordination is a must.
• Must understand JIRA and its workflows.

Responsibilities

• Understand and categorize customer-reported issues.
• Prioritize tickets based on business impact.
• Coordinate with teams for timely issue resolution.

Skills

Excellent communication skills

Support and coordination experience in Mobile applications

Good understanding of JIRA

Exposure to collaboration tools like Zendesk

Familiarity with Scrum and Kanban methodologies

Programming experience in modern languages (Java, Python, etc.)

Knowledge of SQL and database technologies

Infrastructure knowledge (RESTful APIs, LDAP)

Tools

JIRA

Zendesk

ALM

Confluence

Job description

A technology solutions company in Dubai is seeking a Product Support professional to manage customer issues related to mobile applications. The ideal candidate will have strong communication and organization skills, experience with JIRA, and familiarity with Agile methodologies. Responsibilities include issue categorization, coordination with other teams, and documentation of change sets. Competitive package offered.