Product & Service Quality Lead – Guest Experience

Etihad Airways; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Etihad Airways in Abu Dhabi seeks a quality professional to ensure products and services are delivered as designed and to drive fixes where they are not. You will assess whether product development teams follow approved processes, review offerings across cabins and guest touchpoints against the intended experience, and record gaps with corrective actions through to closure.

The ideal candidate has a degree in hospitality, business, aviation or quality management and at least five years in

Qualifications

• A degree in hospitality, business, aviation, quality management or a related field.
• At least five years in product or service quality, guest experience or continuous improvement, preferably in aviation or a premium service setting.
• Root-cause analysis and stakeholder management skills.

Responsibilities

• Assess whether product development teams follow approved processes, specifications and standards.
• Review products across cabins and guest touchpoints against the intended experience.
• Record gaps and risks and follow corrective actions through to closure.

Skills

Quality management

Root-cause analysis

Stakeholder management

Continuous improvement

Education

Bachelor's degree in Hospitality/Business/Aviation/Quality Management

Job description

Etihad Airways in Abu Dhabi seeks a quality professional to ensure products and services are delivered as designed and to drive fixes where they are not. You will assess whether product development teams follow approved processes, review offerings across cabins and guest touchpoints against the intended experience, and record gaps with corrective actions through to closure.

The ideal candidate has a degree in hospitality, business, aviation or quality management and at least five years in