Product Manager - Masaar (Shj)

Wellfit; Sharjah; On-site; AED 420,000 - 540,000; Full time

Job summary

Wellfit is seeking a Head of Products & Services to lead strategic direction and performance of its sports and training programs. You will collaborate with Heads of Sport to meet revenue and utilization targets, reporting to the General Manager, and manage a professional team to ensure program delivery across all age groups.

You will drive program development, oversee delivery during peak and non-peak periods, recruit and develop talent, and align operations with Wellfit’s values and growth

Responsibilities

• Develop and implement an exciting program of high-quality programs. Ensuring the program delivers an outstanding experience for all members.
• Lead growth and development of programs, supporting delivery during peak and non-peak periods, and identify new opportunities and programs.
• Lead, motivate and support your team, building commitment, enthusiasm and confidence.
• Ensure staff and freelance staff expectations and accountabilities are clear.
• Manage performance of all direct reports to achieve business objectives.
• Accountable for team's deliverables by setting targets and providing feedback.
• Provide timely support and performance management, including explaining and enforcing policies and expectations.
• Implement operational SOPs and admin duties for client outreach and staff accountability.
• Promote fair play principles throughout all programs.
• Find and develop talent, own interviews, and assist onboarding during the 90-day program.
• Conduct weekly department and management meetings.
• Obtain and act on member feedback.
• Deliver department results at or above Wellfit’s expectations.
• Drive Wellfit’s values and vision internally and externally.

Job description

The Head of Products & Services leads the strategic direction and performance of Wellfit’s sports and training programs, working with Heads of Sport (Martial Arts, S&C & Personal Training++) to ensure programs meet revenue and utilization targets. Reporting to the General Manager, this role develops high‑performance partnerships and manages a professional team to ensure effective program delivery across all age groups.

KEY RESPONSIBILITIES

• Develop and implement an exciting program of high-quality programs. Ensuring that the program delivers an outstanding experience for all members.
• Lead the continued growth and development of the programs, seeking ways to support growth in delivery during peak and non-peak periods, identify new opportunities, new programs, and support the effective marketing and communication of the programs to schools, groups and other bodies.
• Lead motivate and support your team, building commitment, enthusiasm and confidence.
• Ensure that the expectations and accountabilities of staff and freelance staff are clear.
• Manage performance of all direct reports to achieve business plan objectives.
• Accountable for team’s business deliverables by setting targets, following up, providing feedback and support for progress.
• Provide direct reports with timely and clear support and performance management, including by explaining and enforcing company policies, protocols, and expectations.
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
• Promote fair play principles throughout all programs.
• Find, nurture, and develop talent, owning the candidate interviews, and manage the onboarding of new hires by assisting with all onboarding responsibilities during the 90-day onboarding program.
• Conduct weekly Department and Management meetings.
• Obtain and act on member feedback.
• Deliver department results at or above Wellfit’s expectations.
• Drive Wellfit’s values and vision internally and externally.