Product Excellence Lead - Quality & Operations

Astra Tech; Abu Dhabi; Hybrid; AED 150,000 - 210,000; Full time

Job summary

Astra Tech is seeking a Product Quality & Operations Lead in Abu Dhabi or Dubai to build and lead a unified Product Excellence function. You will shape governance, data quality, and operational cadence across Product Analysts and Product Operations Managers, ensuring rigorous, data-driven product delivery.

The role requires a strong product mind, hands-on governance, and a track record of leading data-driven product operations in financial services or fintech contexts.

Qualifications

• Product Manager or similar product-facing role with a genuine understanding of how a well-run product organisation operates — this is a product excellence role, not purely administrative.
• Ability to transfer data into meaningful and useful insights across the organisation
• Leadership experience leading a product operations, program management, or analytics function, including direct people-management experience
• Strong data instincts, able to define a rigorous, auditable quality/reliability framework
• Track record designing and running operating cadences across multiple teams
• Hands-on experience administering a product management platform (Productboard, Aha!, Jira Product Discovery)
• Experience coordinating user research logistics (recruitment, field visits)
• Stakeholder management across Product, Delivery, Data/BI, Design, and Compliance/Risk
• Sector experience in financial services, fintech, or emerging-market consumer product is a strong plus

Responsibilities

• Team Leadership
• Hire, coach, and manage a team of Product Analysts and Product Operations Managers
• Set priorities and operating rhythm across the team, balancing analyst-led data work with manager-led operational work
• Represent Product Quality & Operations in senior leadership forums as the trusted source on product delivery health and data quality
• Data, Analytics & Quality — delivered through the Product Analysts
• Quality measurement: own the product organisation's core quality/reliability metric and its calculation methodology
• Metrics & dashboards: drive build-out and instrumentation of key metrics and reporting dashboards
• Reporting standards: ensure reporting is consistent across teams so leadership can trust the numbers
• Partnership with wider Data/BI functions to keep dashboards current
• Operational Excellence — delivered through Product Operations Managers
• Product Development Lifecycle: own consistent discovery, design review, QA, and launch-retro gates
• Tooling administration: own the product management platform — user/license management, team mapping, automations
• Research operations: recruit users, run focus groups, field/site visits
• Governance & reviews: run monthly/quarterly business reviews and ensure governance gates are followed

Skills

Product craft

Data Insights

Leadership experience

Data & measurement

Process design

Tooling

Research coordination

Stakeholder management

Sector experience

Tools

Productboard

Aha!

Jira Product Discovery

Job description

Astra Tech is seeking a Product Quality & Operations Lead in Abu Dhabi or Dubai to build and lead a unified Product Excellence function. You will shape governance, data quality, and operational cadence across Product Analysts and Product Operations Managers, ensuring rigorous, data-driven product delivery.

The role requires a strong product mind, hands-on governance, and a track record of leading data-driven product operations in financial services or fintech contexts.