Premium Member Experience Specialist

Seven House Family; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A luxury wellness club in Dubai seeks a Customer Relationship Officer to build strong relationships with members, oversee inquiries, and manage complaints. Candidates should have a Bachelor's degree and 1-2 years in customer service, excellent communication skills, and the ability to foster member satisfaction. Benefits include a competitive salary, club access, and discounts on food and beverage.

Benefits

Competitive salary based on experience

Full access to wellness club facilities and classes

50% discount on food and beverage

Opportunities for career growth

Supportive team-oriented culture

Qualifications

• 1-2 years experience in customer service or sales preferred in a luxury service environment.
• Background in fitness, hospitality, or service industry is a plus.

Responsibilities

• Serve as primary contact for club members managing inquiries and feedback.
• Handle member complaints and resolve issues promptly.
• Assist with member onboarding, renewals, and account management.
• Work closely with other departments to coordinate member services.
• Conduct guided tours for prospective members and promote services.
• Build strong relationships to enhance member engagement and retention.

Skills

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Conflict resolution and problem-solving skills

High emotional intelligence and empathy

Proficiency in CRM software

Education

Bachelor's degree in hospitality, customer service, business or related field

Tools

CRM software

Job description

A luxury wellness club in Dubai seeks a Customer Relationship Officer to build strong relationships with members, oversee inquiries, and manage complaints. Candidates should have a Bachelor's degree and 1-2 years in customer service, excellent communication skills, and the ability to foster member satisfaction. Benefits include a competitive salary, club access, and discounts on food and beverage.