Premier Guest Experience Architect

Etihad Airways; Abu Dhabi; On-site; AED 146,000 - 202,000; Full time

Job summary

A leading airline is seeking detail-oriented professionals for its Premium Guest Relations team in Abu Dhabi. Candidates should have a high school diploma and at least 3 years of customer service experience. Responsibilities include managing premium bookings and ensuring excellent service. Strong communication skills and fluency in English are required. This position offers a dynamic work environment focused on guest satisfaction.

Qualifications

• Minimum 3 years of contact centre or customer service experience.
• Fluency in written and spoken English; other languages are beneficial.

Responsibilities

• Handle all premium bookings, enquiries, and itinerary management.
• Manage Etihad Guest redemption bookings and special service requests.
• Build and maintain close relationships across service delivery areas.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

A leading airline is seeking detail-oriented professionals for its Premium Guest Relations team in Abu Dhabi. Candidates should have a high school diploma and at least 3 years of customer service experience. Responsibilities include managing premium bookings and ensuring excellent service. Strong communication skills and fluency in English are required. This position offers a dynamic work environment focused on guest satisfaction.