Role Overview
In this position, you will ensure that checkout areas are clean and organized while delivering exceptional customer service.
- Key Responsibilities
- Customer Service: Provide a friendly and efficient checkout experience for all customers.
- SOP Compliance: Adhere to standard operating procedures (SOPs) for cash handling, including counting and recording the cash float before opening and after closing to minimize losses.
- Financial Duties
- Payment Processing: Handle payments via cash, checks, credit cards, vouchers, or automatic debits, following the established cash handling procedures.
- Transaction Accuracy: Accurately compute and record all transactions, ensuring 100% precision at the register.
- Float Management: Count and document the cash float before trading begins and at the end of the trading day.
- Cash Security: Safeguard collected cash and ensure its proper custody at all times.
- Customer Responsibilities
- Customer Care: Ensure that all customers receive attentive service and their needs are met.
- Efficiency: Work diligently to minimize wait times and streamline the checkout process.
- Checkout Maintenance: Keep checkout areas clean and organized at all times.
- Stock Management: Maintain an adequate supply of printed stationery to meet operational requirements.
Key Skills for Success - Shift Flexibility: Comfortable working varied shifts as needed.
- Punctuality: Reliable and on-time for scheduled shifts.
- Attention to Detail: High level of accuracy in all tasks.
- Computer Proficiency: Familiar with using computers and related software.
- Mathematical and Organizational Skills: Strong mathematical abilities and excellent organizational skills.
- Customer Service Excellence: Proven ability to provide exceptional customer service.
Qualifications - Experience in cash handling and processing till transactions is essential for this role.