Pre-sales - Lead

DropXcell; Dubai; On-site; AED 480,000 - 816,000; Full time

Job summary

Finanshels is seeking a Pre-sales Lead to own the end-to-end conversion of inbound demand into customers in Dubai. You will ensure rapid contact, proper qualification, and consistent follow-up to lift win rates.

This role is not a traditional sales manager; you will own the journey from lead received to opportunity created to deal closed, collaborating with Marketing and RevOps to optimize lead quality and routing.

Qualifications

• Minimum 5 years in inbound sales, inside sales, telesales or lead conversion.
• Experience leading a high-volume sales or conversion team.
• Strong understanding of sales funnels and conversion metrics.
• Hands-on experience with CRM systems.
• Strong coaching and call-review capability.
• Data-driven with comfort analyzing performance.
• High ownership and execution ability.

Responsibilities

• Own inbound lead conversion across sales and pre-sales teams.
• Improve speed-to-lead and contact rates.
• Improve follow-up cadence and discipline.
• Review calls to identify why customers convert or drop.
• Coach teams on conversion and discovery.
• Track conversion by source, salesperson, service and customer segment.

Skills

Inbound sales

Lead conversion

Data analysis

Coaching

Sales funnels

Ownership & execution

Tools

CRM systems

Job description

Finanshels is looking for a Pre-sales Lead to own and improve how we convert inbound demand into customers.

We already generate meaningful inbound lead volume. Your job is to make sure those leads are contacted quickly, qualified properly, followed up consistently, and converted at a much higher rate.

This is not a traditional sales manager role. You will own the full journey from lead received to opportunity created to deal closed.

What You Will Own

• Own inbound lead conversion across sales and pre-sales teams
• Improve speed-to-lead and contact rates
• Improve follow-up cadence and discipline
• Review calls and identify why customers convert or drop
• Coach sales and pre-sales teams on conversion
• Improve scripts, objection handling and discovery
• Track conversion by source, salesperson, service and customer segment
• Identify leakage across every stage of the funnel
• Work closely with Marketing and RevOps to improve lead quality and routing
• Create daily and weekly conversion dashboards
• Build experiments to continuously improve conversion rates
• Ensure CRM stages and lead statuses are accurate
• Help build a scalable inbound sales playbook

What Good Looks Like

Within 6-12 months:

• Higher lead contact rates
• Higher qualified opportunity rates
• Higher lead-to-customer conversion
• Better follow-up discipline
• Clear visibility into where leads are being lost
• Consistent performance across the sales team
• Less dependency on individual salespeople

Who We Are Looking For

• 5+ years in inbound sales, inside sales, telesales or lead conversion
• Experience leading a high-volume sales or conversion team
• Strong understanding of sales funnels and conversion metrics
• Hands-on experience with CRM systems
• Strong coaching and call-review capability
• Comfortable working deeply with data
• Strong understanding of customer behaviour and objections
• High ownership and execution ability

Ideal Background

Experience in companies with high inbound lead volume such as:

• Fintech
• SaaS
• PropTech
• EdTech
• Business services
• Marketplaces
• High-growth startups

Key Metrics

You will be measured on:

• Lead response time
• Lead contact rate
• Qualification rate
• Lead-to-opportunity conversion
• Overall lead-to-customer conversion
• Follow-up completion
• Conversion by channel and segment

Why This Role Matters

Finanshels is building a large finance platform for SMEs. As our demand grows, conversion cannot depend on individual salesperson performance. We need a predictable system that converts demand into revenue at scale. This role will build that system.