Pre - Sales Engineer (UAE National)

Help AG; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity firm in Dubai is seeking a talented Pre-Sales Engineer to play a key role in positioning security solutions to customers. This role involves creating technical content for proposals, managing Proof of Concepts, and ensuring customer success. Candidates should have a relevant degree, strong understanding of cybersecurity, and excellent communication skills. This position offers a flexible working environment and opportunities for career progression.

Benefits

Health insurance

Career progression opportunities

Learning and development opportunities

Inclusive working environment

Flexible/hybrid working environment

Qualifications

• Good technical architectural understanding of technology portfolios.
• Excellent understanding of cybersecurity challenges.
• Strong understanding of IaaS and SaaS.

Responsibilities

• Stay informed about cybersecurity threats and best practices.
• Assist Business Development Managers in customer meetings.
• Support the sales process with defined solutions.
• Create high-end technical content for proposals.
• Coordinate any technical third-party involvement.

Skills

Technical architectural understanding

Consulting skills

Strong communication skills

Presentation skills

Solid business acumen

Team player

Verbal and written command of English

Education

Bachelor’s degree in engineering, Computer Science, Information Technology, or Sales/Business-related field

Job description

Help AG is looking for a talented and experienced Pre-Sales Engineer (UAE National) who will have a key role in positioning of Help AG’s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Presales Engineer will also be critical to ensure success of Proof of Concepts. During and post implementation, the Presales Engineer will be tasked to ensure customer success (from technology architecture and solution point of view), ensure alignment with implementation team, and detect cross‑selling and up‑selling opportunities. The role is crucial to Help AG’s success in the market and strongly sales‑focused to ensure increased business. Candidates should have a university degree from a related field and relevant security certifications, both from vendors and vendor independent.

Responsibilities:

• Stay informed about emerging cybersecurity threats and industry best practices proactively.
• Assisting Business Development Managers in customer meetings, focusing on positioning our technical solutions and services, understanding customers environment and manage expectations.
• Assist Business Development Managers with strategic account planning (from technology point of view).
• Support the sales process by leveraging Help AG’s defined solutions and manage customer expectations towards a successful sale.
• Involve vendor presales and help AG’s internal technology leads as required and manage any external involvement as technical interface to the customer.
• Create high‑end technical content for proposals including required drawings, project plans, technical compliance, and other usual formal RFP requirements.
• Define proper scope of work (SOW) of any proposed solution.
• Coordinate any technical third‑party involvement for presales/proposal process.
• Arrange, define, manage, execute, and monitor Proof of Concept (POC) with customers including scope, success criteria, technical requirements, timelines and presentation of results.
• Coordinate with internal team leaders and tech leaders to successfully deliver the POC.
• Close sales opportunities from technical standpoint.

Qualifications & Skills:

• Bachelor’s degree in engineering, Computer Science, Information Technology, or Sales/Business‑related field.
• Emirati candidates with family book will be preferred for this role.
• Good technical architectural understanding of the portfolio of several key technologies from Help AG focus and solution partners.
• Very solid understanding of cybersecurity and information security challenges and strategies.
• Technical and solution knowledge on IaaS and SaaS is a plus.
• Strong Consulting skills covering both technical as well as commercial understanding of an opportunity.
• Solid understanding of technology from both a technical as well as a concept perspective.
• Excellent and deep understanding of solutions and products in the Cyber Security field.
• Strong communications skills in explaining difficult technical concepts in an easy to understand way.
• Solid business acumen.
• Excellent report/technical documentation writing skills.
• Strong presentation skills
• Flexible work approach based on the requirements of the job.
• Team player and optimistic.
• Strong verbal and written command of English.

Benefits:

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open‑door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor‑agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry‑leading vendor partners, expertly qualified service delivery teams and a state‑of‑the‑art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.