Pool Hostess

Kempinski Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in the United Arab Emirates is seeking a food and beverage service professional. The role involves serving guests efficiently, adhering to high standards, and ensuring guest satisfaction. Candidates should have experience in the food and beverage industry and possess excellent communication skills in English. Proficiency in Excel and Word is required, and knowledge of Italian is a plus.

Qualifications

• Experience in a food and beverage service role is essential.
• Ability to thrive under pressure and find proactive solutions.
• Fluency in English for communication; Italian is a plus.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Provide courteous and professional service at all times.
• Monitor operating supplies and reduce wastage.

Skills

Experience in an F&B service role

Ability to work independently

Excellent written and verbal communication skills in English

Proficiency in Excel and Word

Additional language (Italian) – beneficial

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Skills

• Experience in an F&B service role.
• Ability to work independently, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions.
• Excellent written and verbal communication skills in the local language and English.
• Additional language (Italian) – beneficial.
• Ability to operate computer and office equipment, with proficiency in Excel and Word.