Personal Service Technician | Al-Futtaim Automotive | Volvo

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in the UAE is seeking a Light Vehicle Technician to diagnose and repair vehicles. Responsibilities include ensuring compliance with OEM standards and managing customer interactions. Candidates should have extensive automotive experience, technical certification, and a proactive approach to customer service. This role offers the opportunity to work with top automotive brands in a dynamic environment.

Qualifications

• 4–6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician.
• Experience as a Service Advisor in an automotive dealership is beneficial.
• Basic knowledge of Electric Vehicles.

Responsibilities

• Diagnose, perform general repairs, and carry out periodic maintenance using repair manuals.
• Manage customer interactions from booking to vehicle handover and invoicing.
• Follow quality control processes to ensure satisfactory workmanship.

Skills

Automotive experience

In-depth technical skills

Customer management experience

Strong communication skills

Education

Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering

IMI LV Master Technician (L3-4) or equivalent

Tools

Microsoft Office

Job description

Overview

The role involves inspecting, diagnosing, and repairing vehicles using advanced diagnostic tools. Tasks include identifying problems, performing repairs to Fix it Right standards, and ensuring compliance with OEM and Al-Futtaim guidelines. The role covers the full customer journey in the workshop, from receiving a service booking call to handover and invoicing, specifically for Volvo in Dubai and Abu Dhabi.

What you will do

• Diagnose, perform general repairs, and carry out periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manuals to achieve productivity, utilization, and targeted hours.
• Create electronic warranty approvals in the Dealer Management System (SAP).
• Manage start-to-end customer interactions from receiving the booking to handover and invoicing.
• Proper usage of service tools and maintenance of the tools inventory.
• Ensure delivery of the vehicle on promise delivery time or per customer demand.
• Engage daily with Andons and the Aftersales Manager to develop the team’s technical skills.
• Keep abreast of latest developments in automotive manufacturing and technology.
• Demonstrate thorough knowledge of parts and components installation.
• Adhere to Original Equipment Manufacturer (OEM) and distributor standards.
• Write technical reports on AGR cases after diagnosing.
• Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Follow quality control processes to prevent or correct substandard workmanship.
• Contribute to business success by staying focused on personal performance and sharing knowledge with others.
• Understand and work within Volvo’s requirements where necessary.

Required Skills to be successful

• Automotive experience.
• In-depth technical skills.
• Experience with service and maintenance in a workshop.
• Customer management experience and strong communication skills.

About the Team

• Reporting to the Aftersales Manager and managing a team; close collaboration with internal and external stakeholders.

What equips you for the role

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High level brand certification (e.g., Diagnostic Master, Gold, L3).
• 4–6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician; some experience as a Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management, and tooling proficiency.
• Proficient in Microsoft Office.
• Valid UAE driver’s license.

About Al-Futtaim Automotive

A major division of the Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We represent brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, RAM, and Electric vehicles. We are focused on customer-centric, high-quality, value-added service and aim to deliver world-class omni-channel experiences. We employ a large team and offer opportunities for growth with a strong focus on mobility solutions.