Personal Banking Service Advisor UAEN (PIPELINE )

Emirates Islamic Bank; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Career growth

Collaborative environment

Job summary

Emirates Islamic Bank is seeking a Personal Banking Service Advisor to deliver exceptional service in our Dubai branch. You will handle branch banking transactions, resolve customer queries, promote retail products, and ensure strict compliance with bank policies and regulatory requirements.

This role serves as the first point of contact for customers, focusing on accuracy, AML/KYC adherence, and building long-term relationships while contributing to branch sales targets.

Qualifications

• Bachelor's degree in business, finance, banking or related field.
• 1–3 years of experience in banking, customer service, sales, or branch operations.
• Fresh graduates with strong customer service orientation may be considered.

Responsibilities

• Handle branch-based banking transactions accurately.
• Address customer inquiries promptly and professionally.
• Promote accounts, cards, deposits, loans and insurance solutions.
• Assist customers with digital banking enrollment and self-service channels.
• Resolve customer complaints and service issues promptly.
• Maintain knowledge of banking products, policies and regulatory guidelines.
• Support branch sales and service targets through customer engagement.
• Ensure AML, KYC and internal controls are followed.
• Maintain documentation and compliance for all transactions.

Skills

Customer service

Relationship management

Communication

Sales and cross-selling

Attention to detail

Education

Bachelor's degree in business/finance/banking

Tools

Microsoft Office

Banking systems

Job description

Personal Banking Service Advisor

Job Purpose

To deliver exceptional customer service by handling branch-based banking transactions, resolving customer queries, promoting banking products and services, and ensuring compliance with bank policies and regulatory requirements. The role serves as the first point of contact for customers, enhancing their overall banking experience while contributing to business growth.

Key Responsibilities

• Provide high-quality customer service and address inquiries efficiently.
• Process customer transactions including account opening, account maintenance, fund transfers, cheque services, and service requests.
• Assist customers with digital banking enrollment and self-service channels.
• Identify customer needs and promote relevant banking products such as accounts, cards, deposits, loans, and insurance solutions.
• Handle customer complaints and service issues, ensuring timely resolution.
• Ensure accuracy and compliance in all transactions and documentation.
• Maintain knowledge of banking products, policies, and regulatory guidelines.
• Support branch sales and service targets through effective customer engagement.
• Adhere to Anti-Money Laundering (AML), KYC, and internal control requirements.

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• 1-3 years of experience in banking, customer service, sales, or branch operations.
• Fresh graduates with strong customer service orientation may also be considered.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent communication and interpersonal abilities.
• Sales and cross-selling aptitude.
• Knowledge of banking products and services.
• Attention to detail and accuracy.
• Problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and banking systems.

What We Offer

• Competitive salary and benefits.
• Career development and growth opportunities.
• Comprehensive training programs.
• Collaborative and customer-focused work environment.
• Exposure to a wide range of retail banking products and services.