People Support Associate

WebBeds; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global travel tech company in Dubai is seeking a People Support Associate to be the first point of contact for employee inquiries in Talent & Culture. You will provide guidance, resolve queries, and elevate complex issues to ensure an excellent employee experience. The ideal candidate has 3+ years of experience in HR service, strong communication skills, and a customer-focused mindset.

Benefits

Dynamic work environment

Opportunity for growth

Collaborative culture

Qualifications

• Minimum 3 years of experience in HR/Talent & Culture service centre.
• Experience in customer service or contact centre environment.
• Understanding of HR/Talent & Culture processes and legislation.

Responsibilities

• Deliver accurate advice on Talent & Culture policies and procedures.
• Triage employee inquiries and escalate complex matters.
• Maintain accurate records of employee interactions.

Skills

Experience within HR/Talent & Culture service centre

Customer service skills

Strong communication skills

Organisational skills

Attention to detail

Problem-solving skills

Tools

HR/Talent & Culture systems

Ticketing tools

Knowledge management platforms

Job description

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 400,000 properties in more than 14,000 destinations
• We work with more than 44,000 travel companies in 145 source markets
• We have an amazing Technology team focussed on delivering valuable outcomes using innovative tech and creative & lateral thinking.

What will you do on your journey with WebBeds?

As People Support Associate, you will serve as the first point of contact for employees seeking Talent & Culture support. Leveraging your broad understanding of Talent & Culture policies and processes, you will provide guidance, resolve queries, and elevate complex issues when necessary. Your role is essential in ensuring employees receive timely and accurate support, contributing to an excellent employee experience.

• Act as the first line of support for employee inquiries, delivering accurate advice and guidance on Talent & Culture (T&C) policies, procedures, and processes.
• Utilise available resources and technology, such as T&C systems and knowledge bases, to resolve queries efficiently.
• Triage employee inquiries, resolving straightforward issues and escalating more complex matters to the appropriate teams (People Remuneration Services, T & C Executive Partners or Communities of Excellence).
• Maintain accurate records of employee interactions, ensuring all queries and resolutions are logged in the system.
• Contribute to the development and maintenance of knowledge base content, including FAQs and guidance documents, to support employees and improve resolution rates.
• Collaborate with colleagues and elevate issues when necessary to ensure timely and effective resolution of complex queries.
• Provide support for key T & C processes, such as onboarding, benefits administration, and policy interpretation.
• Monitor open queries to ensure they are resolved within agreed timelines, keeping employees informed of progress.
• Deliver exceptional customer service, maintaining a friendly, empathetic, and professional approach at all times.
• Stay up to date with company policies and T & C processes to ensure accurate and consistent advice is provided.

The skills we would love to see in your suitcase!

• Minimum 3 years of experience within HR/Talent & Culture service centre or shared services.
• Experience in a HR/Talent & Culture, customer service, or contact centre environment.
• Understanding of HR/Talent & Culture processes, policies, and employment legislation.
• Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
• Proficiency in using HR/Talent & Culture systems, ticketing tools, and knowledge management platforms.
• Exceptional organisational skills, with the ability to manage multiple queries and prioritise tasks effectively.
• Attention to detail and accuracy when handling sensitive information and documenting interactions.
• A proactive approach to problem‑solving and a willingness to learn and adapt in a dynamic environment.
• Collaborative mindset, with the ability to work effectively within a team and across departments.
• Discretion and confidentiality when dealing with employee data and sensitive issues.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe 🌎
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast‑growing market leader within travel & endless possibilities 💼
• Culture built on collaboration🤝 empowerment and innovation 💡