Patient Relation for Clinic

OnTime HealthCare Services; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Relation specialist to enhance patient satisfaction and communication. You will address patient inquiries and complaints, assist with appointment scheduling, and support healthcare providers. Ideal candidates have experience in patient relations, exceptional communication skills, and the ability to maintain confidentiality. Proficiency in English and Arabic is beneficial. This role offers competitive salary and benefits.

Benefits

Salary + benefits

Qualifications

• Previous experience in patient relations or a similar role in a healthcare setting.
• Ability to handle sensitive information with confidentiality.
• Strong ability to work effectively in a team.

Responsibilities

• Act as the primary point of contact for patients.
• Assist patients with appointment scheduling and inquiries.
• Gather and document patient feedback for service improvement.

Skills

Exceptional communication

Customer service orientation

Organizational skills

Fluency in Arabic and English

Tools

Healthcare management software

Microsoft Office Suite

Job description

Ontime Group is looking for an empathetic and detail-oriented Patient Relation specialist to join our clinic in Dubai. In this crucial role, you will be responsible for ensuring positive experiences for our patients, addressing their concerns, and fostering effective communication between patients and the clinic staff. Your dedication to patient care will be essential in enhancing patient satisfaction and loyalty.

Key Responsibilities

• Act as the primary point of contact for patients, welcoming them warmly and addressing their needs
• Assist patients with appointment scheduling, inquiries, and administrative processes
• Gather and document patient feedback to improve service delivery and clinic operations
• Coordinate with healthcare providers to facilitate patient care and communication
• Address and resolve patient complaints or issues in a timely and professional manner
• Maintain accurate patient records and support the overall patient experience
• Implement procedures to enhance patient satisfaction and engagement
• Participate in team meetings to discuss patient feedback and improve service quality
  
  

Requirements

• Previous experience in patient relations or a similar role in a healthcare setting
• Exceptional communication and interpersonal skills
• Strong customer service orientation with a focus on patient satisfaction
• Ability to handle sensitive information with confidentiality
• Proficient in healthcare management software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to work effectively in a team and contribute to a positive work environment
• Fluency in both Arabic and English is an advantage
  
  

Benefits

Salary + benefits