Patient Relation for Clinic

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare clinic in Dubai is seeking an empathetic Patient Relation specialist to ensure positive patient experiences and address their concerns. The ideal candidate will have experience in patient relations, exceptional communication skills, and a focus on enhancing patient satisfaction. Responsibilities include coordinating with healthcare providers, managing patient records, and resolving complaints. Fluency in Arabic and English is a plus.

Benefits

Salary benefits

Qualifications

• Previous experience in patient relations or a similar role.
• Proficient in handling patient feedback and improving service delivery.

Responsibilities

• Act as the primary point of contact for patients.
• Assist patients with appointment scheduling and inquiries.
• Gather patient feedback to improve service delivery.
• Coordinate with healthcare providers for patient care.
• Address and resolve patient complaints in a timely manner.
• Maintain accurate patient records.
• Implement procedures to enhance patient satisfaction.
• Participate in team meetings to discuss patient feedback.

Skills

Exceptional communication and interpersonal skills

Strong customer service orientation

Ability to handle sensitive information

Strong organizational skills

Ability to work effectively in a team

Fluency in both Arabic and English

Tools

Healthcare management software

Microsoft Office Suite

Job description

Description

Ontime Group is looking for an empathetic and detail-oriented Patient Relation specialist to join our clinic in this crucial role you will be responsible for ensuring positive experiences for our patients addressing their concerns and fostering effective communication between patients and the clinic staff. Your dedication to patient care will be essential in enhancing patient satisfaction and loyalty.

Key Responsibilities

• Act as the primary point of contact for patients welcoming them warmly and addressing their needs
• Assist patients with appointment scheduling inquiries and administrative processes
• Gather and document patient feedback to improve service delivery and clinic operations
• Coordinate with healthcare providers to facilitate patient care and communication
• Address and resolve patient complaints or issues in a timely and professional manner
• Maintain accurate patient records and support the overall patient experience
• Implement procedures to enhance patient satisfaction and engagement
• Participate in team meetings to discuss patient feedback and improve service quality

Requirements

• Previous experience in patient relations or a similar role in a healthcare setting
• Exceptional communication and interpersonal skills
• Strong customer service orientation with a focus on patient satisfaction
• Ability to handle sensitive information with confidentiality
• Proficient in healthcare management software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to work effectively in a team and contribute to a positive work environment
• Fluency in both Arabic and English is an advantage

Benefits

Salary benefits