Patient Experience Specialist - Elevate Care in Dubai

Ontime Healthcare; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking an empathetic Patient Relation specialist to enhance patient satisfaction and communication. Key responsibilities include assisting with appointment scheduling, addressing patient concerns, and documenting feedback. Candidates should have experience in patient relations, exceptional communication skills, and proficiency in healthcare software. Fluency in Arabic and English is a plus.

Qualifications

• Previous experience in patient relations or a similar role in a healthcare setting.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team.

Responsibilities

• Act as the primary point of contact for patients.
• Assist patients with appointment scheduling and inquiries.
• Gather and document patient feedback.
• Coordinate with healthcare providers to facilitate patient care.
• Address and resolve patient complaints.

Skills

Exceptional communication and interpersonal skills

Strong customer service orientation

Ability to handle sensitive information

Proficient in healthcare management software

Fluency in both Arabic and English

Tools

Microsoft Office Suite

Job description

A leading healthcare provider in Dubai is seeking an empathetic Patient Relation specialist to enhance patient satisfaction and communication. Key responsibilities include assisting with appointment scheduling, addressing patient concerns, and documenting feedback. Candidates should have experience in patient relations, exceptional communication skills, and proficiency in healthcare software. Fluency in Arabic and English is a plus.