Patient Experience Manager

Talent Bridge HR Consultancy Dubai; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A prestigious healthcare foundation in Dubai is seeking a Patient Experience Manager to lead and implement premium patient experience strategies. The ideal candidate will have a track record in healthcare or luxury hospitality, excellent communication skills, and a customer-focused personality. This role offers a stable work environment with opportunities for career growth and competitive compensation as per UAE Labour Law.

Benefits

Stable work environment

Excellent career growth

Competitive compensation package

Qualifications

• Proven track record in healthcare or luxury hospitality.
• Strong understanding of premium patient experience management.
• Professional demeanor with attention to detail.

Responsibilities

• Lead and implement patient experience strategy across hospital.
• Ensure seamless service from admission to discharge.
• Integrate patient feedback into service improvements.
• Conduct satisfaction surveys to enhance patient journey.

Skills

Customer-focused personality

Excellent communication skills

Leadership skills

Job description

Overview

Patient Experience Manager Healthcare Guest Relations Manager Premium Hospital Patient Services Jobs in Dubai

Location: Muhaisnah 1 Dubai United Arab Emirates
Industry: Healthcare / Patient Services / Hospitality
Reports To: Hospital Administration / Foundation Leadership
Salary (tax-free): Please fill in your expectation in the application

This role is with a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE. The Foundation is launching a new premium hospital in Dubai focused on healthcare and education, providing a secure and dynamic environment that fosters growth and development.

This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Prior experience in healthcare or high-end hospitality is desirable.

Key Responsibilities

• Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.
• Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.
• Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.
• Develop, implement, and monitor patient experience policies, standards, and training programs.
• Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
• Manage escalated concerns and resolve issues with empathy and professionalism.
• Benchmark patient service standards against best practices in healthcare and luxury hospitality.
• Train and mentor staff to deliver premium patient-focused service.

Candidate Requirements

• Proven track record in a similar role within healthcare or luxury hospitality.
• Strong understanding of premium patient or customer experience management.
• Excellent communication, leadership, and interpersonal skills.
• Healthcare/medical knowledge is not required but prior exposure is an advantage.
• Professional, polished, and customer-focused personality with attention to detail.

Benefits & Compensation

• Stable and secure work environment within a prestigious Foundation.
• Excellent career growth and long-term opportunities.
• Competitive compensation package and benefits as per UAE Labour Law.

Similar Job Titles in Dubai

• Patient Experience Manager
• Guest Relations Manager Healthcare
• Patient Services Manager
• Healthcare Customer Experience Lead

To Apply

Please fill in all the fields and submit your CV to this job post.

About Us

Talent Bridge HR Consultancy is a Headhunting Company in Dubai specializing in Executive Search. Your trusted Recruitment Agency in Dubai for hiring the best Talent in Dubai. International Recruitment Consultancy in Dubai.

Job Portal: 76 Job Vacancies advertised on our job portal

#jobsindubai #careersindubai #recruitmentindubai #executivesearchindubai #headhuntingindubai #headhuntersindubai
#tbhrc #talentbridgedubai #talentbridgehrconsultancy
#patientexperience #hospitaljobsdubai #healthcarejobsdubai #guestrelations #charityfoundationjobs