Patient Experience Manager

NMC; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A healthcare provider in the UAE is seeking a dedicated individual to enhance the patient journey across hospitals and clinics. The role focuses on improving patient satisfaction and promoting patient-centered care through various initiatives. Ideal candidates should have experience in patient care and strong collaboration skills with clinical teams. This role ensures compliance with UAE standards and monitors patient feedback.

Qualifications

• Experience in patient care and satisfaction initiatives.
• Good understanding of UAE regulatory standards.
• Strong collaboration skills with clinical and non-clinical teams.

Responsibilities

• Enhance the overall patient journey across hospitals and clinics.
• Design and execute initiatives improving patient satisfaction.
• Monitor patient feedback and drive culture change.

Job description

This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient‑centred care, and support service recovery. Working in close collaboration with clinical and non‑clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience