Patient Experience & CRM Coordinator

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the healthcare sector is looking for a Patient Affairs Specialist to manage front-desk operations and ensure an outstanding patient experience. The role includes coordinating appointments, handling inquiries, and supporting internal communication to provide seamless care. Candidates should have a strong customer service background, preferably in healthcare or hospitality, with excellent organizational skills.

Qualifications

• 2 years of experience in front-desk or patient affairs role preferred.
• Proficiency in EMR and CRM systems is required.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Welcome and assist patients with check-ins and check-outs.
• Coordinate patient appointments and manage scheduling efficiently.
• Act as a liaison between patients and healthcare providers.

Skills

Communication

Organizational Skills

Customer Service

Multi-tasking

Education

Bachelors degree in Healthcare Administration, Business, or Hospitality

Tools

Electronic Medical Records (EMR) systems

CRM software

Job description

A leading company in the healthcare sector is looking for a Patient Affairs Specialist to manage front-desk operations and ensure an outstanding patient experience. The role includes coordinating appointments, handling inquiries, and supporting internal communication to provide seamless care. Candidates should have a strong customer service background, preferably in healthcare or hospitality, with excellent organizational skills.