Patient Experience Coordinator — Elevate Care & Satisfaction

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare clinic in Dubai is seeking an empathetic Patient Relation specialist to ensure positive patient experiences and address their concerns. The ideal candidate will have experience in patient relations, exceptional communication skills, and a focus on enhancing patient satisfaction. Responsibilities include coordinating with healthcare providers, managing patient records, and resolving complaints. Fluency in Arabic and English is a plus.

Benefits

Salary benefits

Qualifications

• Previous experience in patient relations or a similar role.
• Proficient in handling patient feedback and improving service delivery.

Responsibilities

• Act as the primary point of contact for patients.
• Assist patients with appointment scheduling and inquiries.
• Gather patient feedback to improve service delivery.
• Coordinate with healthcare providers for patient care.
• Address and resolve patient complaints in a timely manner.
• Maintain accurate patient records.
• Implement procedures to enhance patient satisfaction.
• Participate in team meetings to discuss patient feedback.

Skills

Exceptional communication and interpersonal skills

Strong customer service orientation

Ability to handle sensitive information

Strong organizational skills

Ability to work effectively in a team

Fluency in both Arabic and English

Tools

Healthcare management software

Microsoft Office Suite

Job description

A healthcare clinic in Dubai is seeking an empathetic Patient Relation specialist to ensure positive patient experiences and address their concerns. The ideal candidate will have experience in patient relations, exceptional communication skills, and a focus on enhancing patient satisfaction. Responsibilities include coordinating with healthcare providers, managing patient records, and resolving complaints. Fluency in Arabic and English is a plus.