Patient Affairs Specialist - Healthcare - Native

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the healthcare sector is looking for a Patient Affairs Specialist to manage front-desk operations and ensure an outstanding patient experience. The role includes coordinating appointments, handling inquiries, and supporting internal communication to provide seamless care. Candidates should have a strong customer service background, preferably in healthcare or hospitality, with excellent organizational skills.

Qualifications

• 2 years of experience in front-desk or patient affairs role preferred.
• Proficiency in EMR and CRM systems is required.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Welcome and assist patients with check-ins and check-outs.
• Coordinate patient appointments and manage scheduling efficiently.
• Act as a liaison between patients and healthcare providers.

Skills

Communication

Organizational Skills

Customer Service

Multi-tasking

Education

Bachelors degree in Healthcare Administration, Business, or Hospitality

Tools

Electronic Medical Records (EMR) systems

CRM software

Job description

Description

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients managing appointments handling inquiries supporting the Contact Center as required and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background preferably in healthcare or hospitality with excellent communication and organizational skills.

Duties and Responsibilities:

1. Front Desk & Patient Reception

• Welcome greet and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs ensuring a smooth and efficient experience.
• Provide essential information about the clinics services policies and procedures.

2. Appointment & Scheduling Management

• Coordinate patient appointments ensuring optimal scheduling for doctors and specialists.
• Manage appointment confirmations reminders and follow-ups to minimize no-shows.
• Update and maintain accurate patient records in the electronic medical records (EMR) system.

3. Patient Experience & Support

• Serve as the primary contact for patient inquiries concerns and requests.
• Assist patients with insurance verification and billing inquiries.
• Provide clear guidance on clinic workflows procedures and digital health tools.

4. CRM Management & Contact Center Support

• Oversee CRM (Customer Relationship Management) system operations ensuring accurate data entry and follow-ups.
• Support the Contact Center when required ensuring efficient patient communication and inquiry handling.
• Help implement and enhance CRM workflows to improve patient engagement and satisfaction.

5. Administrative & Operational Support

• Maintain front-desk efficiency by managing daily administrative tasks.
• Ensure a tidy organized and welcoming reception area.
• Collaborate with medical and operations teams to optimize patient flow and minimize wait times.

6. Coordination & Communication

• Act as a liaison between patients healthcare providers and administrative teams.
• Ensure effective internal communication to support seamless patient care.
• Handle confidential patient information in compliance with data protection regulations.
• Understand follow and support all hospital infection control programs.

Requirements

• Bachelors degree in Healthcare Administration Business Hospitality or a related field is preferred.
• 2 years of experience in a front-desk patient affairs or customer service role (preferably in healthcare or hospitality).
• Excellent communication and interpersonal skills with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems CRM software and appointment scheduling tools.
• Fluency in English (Arabic is an advantage).

Required Experience:

Unclear Seniority