Patient Admin Executive - UAEN

NMC Healthcare; Al Ain; On-site; AED 56,000 - 89,000; Full time

Job summary

NMC Healthcare in Abu Dhabi Emirate seeks a patient-focused receptionist to welcome visitors, register new patients and manage front-desk operations. You will handle calls, process patient invoices, explain insurance coverage and collect co-pays or balances at service time.

The role requires strong English communication, good interpersonal skills and a collaborative attitude. Training programs and adherence to hospital policies are part of the job.

Qualifications

• Diploma or graduate in any discipline.
• 1 year as trainee receptionist preferred.
• Excellent command of oral and written English; Arabic desirable but not mandatory.
• Strong interpersonal and pleasing personality.

Responsibilities

• Greet patients, direct to appropriate departments and provide routine information about the hospital.
• Handle telephone inquiries and relay information to the doctor/nurse for callbacks.
• Manage appointments including no-shows, rescheduling and confirmations.
• Register new patients and maintain up-to-date records for existing patients.
• Provide information about medical insurance coverage and collect payments/ co-payments based on eligibility.
• Provide claim forms for reimbursement if needed.
• Facilitate daily cash collection, card payments and cheques in line with finance protocols.
• Maintain working knowledge of Hospital Information System, clinic timings, doctor roster and booking procedures.
• Handle patients, phone calls, cash and back-office tasks as per duty roster.
• Check emails daily and respond promptly.
• Ensure operations follow hospital policies and procedures.
• Contribute to team efforts and maintain a clean, secure reception area.
• Participate in hospital training programs.
• Handle complaints professionally, safeguarding privacy and privacy regulations.

Skills

Interpersonal skills

Customer service

Communication skills

English proficiency

Education

College Diploma/Graduate

Tools

Hospital Information System

Job description

Job Description:

Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.

Responsibilities

• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.

• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.

• Appointment management including no-shows, rescheduling of patients and confirmations.

• Register new patients and ensure the records of current patients are up to date.

• Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.

• Provide claim forms in case the patient wants to claim reimbursement.

• Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.

• Perform duties of handling patients, telephone calls, cash, and back‑office work as specified in the duty roster.

• Check emails daily, ensuring you respond to queries in a timely manner.

• Ensure operations are carried out uniformly according to the hospital policies and procedures.

• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.

• Participate in the Hospital training programs.

• Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the departments services.

• Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department

• Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.

• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

• Maintains patient & staff confidentiality.

• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.

• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.

• Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.

• Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.

• Provide patients with detailed statements and assistance in understanding their charges and payment options.

• Prepare and process patient invoices for services, ensuring accurate charges.

• Collect co-pays, deductibles, and outstanding balances at the time of service.

• Ensure billing practices comply with legal and insurance requirements.

• To assist in basic translation as and when required.

Qualifications

• College Diploma/Graduate - Any discipline or related fields.

• 1year as trainee receptionist preferred

• Active and good inter personal skills, Pleasing Personality

• Excellent command of oral and written English; Arabic desirable but not mandatory.

Requirements: