Patient Access Officer-Longevity Clinic – Admin

Sheikh Shakhbout Medical City - SSMC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Sheikh Shakhbout Medical City – SSMC in Abu Dhabi is seeking a Patient Access Coordinator to manage scheduling, registration, and insurance verification for patients across services.

The role requires interaction with patients and families, accurate registration processes, and collaboration with the billing/insurance teams to ensure smooth admissions and 24/7 department coverage.

Qualifications

• 2-4 years of relevant experience in patient access, registration, or admissions.
• Bachelor's degree or equivalent in any relevant field.
• Experience in a large healthcare facility is desirable.

Responsibilities

• Communicates professionally with patients/families, respecting diverse cultures.
• Ensures adequate registration/reception and call center coverage and prioritizes department needs.
• Implements accurate processes for registration, billing and insurance activities by patient access representatives.
• Verifies insurance eligibility as required.
• Maintains data accuracy in HIS with required documents.
• Monitors service availability and identifies opportunities to optimize operations.
• Maintains professional relationships with other departments.
• Participates in department quality improvement initiatives and uses QI tools.
• Handles patient/family complaints and inquiries.
• Covers 24/7 shifts to ensure department operation.

Education

Bachelor's degree or equivalent in any relevant field

Job description

JOB DESCRIPTION

Responsible for ensuring appropriate and accurate scheduling of all patients availing services at the facility. Using properly the facility's registration system; ensuring all insurance benefits, eligibility and pre-certification and/or authorizations meet payers’ protocol. Generating, monitoring and reviewing daily cash receipts, registration reports and patient collections.

Responsible for handling routine patient inquiries related to the admission process, and insurance verification.

RESPONSIBILITIES

• Communicates and interacts professionally with patients/families under all circumstances, taking into consideration local and diverse cultures.
• Ensures adequate work force on reception and call center functions. Distributes the work as needed to meet the operational priorities of the department.
• Ensure implementation of the accurate process by patient access representatives for registration, billing and insurance related activities.
• Assists in verifying eligibility for insurance patients as required.
• Maintains data accuracy in HIS with required documents.
• Monitors service availability and identifies opportunities to optimize operations.
• Maintains professional relationship with other departments.
• Participates in departmental quality improvement initiatives and applies quality improvement tools and techniques to achieve desired outcomes.
• Handles patients/families complaints and enquiries.
• Accepts working different shift duties to cover the department 24/7 hours.

Accountabilities

• Responds promptly to internal and external requests according to organizational guidelines and protocols.
• Completes complaints investigations within agreed deadlines.
• Ensures clinics’ fill rate according to the set targets.
• Collaborates and achieves the departmental KPIs within assigned area/s in a timely manner.

QUALIFICATIONS

Experience :-

Required:

• 2-4 year of relevant experience

Desired:

• Experience in large healthcare facility

Educational Qualification: Required:

• Bachelor's degree or equivalent in any relevant field

Desired:

• N.A.

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.