Part-Time Fragrance Consultant, Tryano - Yas Mall

Chalhoub Group; Abu Dhabi; Presencial; AED 48.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive employee discounts

Remote and flexible working policies

Descripción de la vacante

Chalhoub Group in Abu Dhabi is seeking a fragrance retail ambassador to represent the brand values, engage customers, and drive sales while upholding store policies and VM standards.

You will build strong customer relationships, promote the MUSE loyalty program, participate in events, stay ahead of trends, and use product knowledge to advise customers across physical and digital touchpoints.

Formación

• 2 years of experience in the beauty industry is a plus.
• Emiratisation opportunity.

Responsabilidades

• Represent the brand by communicating its values and philosophy to customers and team members.
• Generate sales while achieving targets using fragrance and ensuring policies are followed.
• Maintain a solid customer database to build relationships and create future opportunities.
• Promote the MUSE loyalty program and increase enrollment and new customer acquisition.
• Understand brand online offers and activities.
• Participate in brand events and push fragrance sales during promotions and launches.
• Be flexible to support other stores and team members when required.
• Stay ahead of latest trends, products, and competitors.
• Deliver exceptional customer service and guide customers through the brand journey at all touchpoints.
• Demonstrate product benefits and usage in line with retail policies.
• Use clienteling tools to connect with customers and build loyalty.

Conocimientos

Sales skills

Customer service

Fragrance knowledge

Product knowledge

Clienteling

Merchandising

Herramientas

OMS

Stock management system

Descripción del empleo

Key Responsibilities

• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members


• Generate sales while achieving line and sales targets using fragrance and ensure all sales and operational policies are followed


• Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities


• Promote the Group's loyalty program MUSE and increase enrollment rate and new customer acquisition


• To have an understanding of brand's online offers and activities


• Participate to the brand's events when required inside or outside the store and push fragrance sales during events promotions and launches


• Be flexible to support other stores and team members when required


• Stay ahead of latest trends products and competitors


• Take ownership of the customer's experience by delivering an exceptional service and bringing to life the brand's customer journey at all different touchpoints physical and digital through building rapport sharing product knowledge and experts advice proactively catering to customers needs interests and preferences


• Demonstrate usage and benefits of various brands and products in alignment with the retail policies


• Use clienteling techniques and tools to virtually connect with customers build one-on-one relationships based on trust to drive loyalty - Such techniques and tools include messaging virtual shopping appointments etc


• Maintain all operating standards by ensuring merchandising levels stock replenishment and organizing display as per the brand's VM guidelines


• Report stock shortages using the stock order form and ensure stock receipt as per set procedures


• Generate and maintain daily sales reports post launch sales tracking and sell-out tracking at store level


• Prepare and process e-commerce orders fulfillment from the store within the set SLAs in terms of time and quality


• Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store Clienteling app OMS etc


• Attend all kinds of product FR product knowledge trainings provided by the brand company levelled at Chalhoub University and on Axonify in order to improve their performance skills

What we can offer you

With us you will turn your aspirations into reality. We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers diverse career paths for those who are extraordinary every day We recognise the value that you bring and we strive to provide a competitive benefits package which includes

• health care


• child education contribution


• remote and flexible working policies


• exclusive employee discounts

It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers At Chalhoub Group we are committed to inclusion and diversity We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status

2 years of experience in the beauty industry is a plus. *This opportunity is for Emiratisation